ServiceNow CSA Practice Test - Questions Answers, Page 40

The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.

ServiceNow Product Documentation:Configuration item relationships in the CMDB -https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/c_CIRelationships.html

ServiceNow Community:How to display dependencies for CIs in the Dependency View -https://www.servicenow.com/community/service-management-forum/load-a-specific-dependency-view-map/m-p/410421

A record-based trigger is a component that causes a flow to run after a record has been created or updated in a specified table1.It allows users to define conditions and actions for the flow based on the record's state and values1.For example, a record-based trigger can start a flow when a new incident is created or when an existing incident is updated with a certain priority1.

To rearrange the columns on a list, users can right click on any column header and select Configure > List Layout from the context menu2.This will open a dialog box where users can select the available fields and move them to the selected list using the arrow buttons2.Users can also drag and drop the fields to change the order of the columns2.

How To Configure List and Form Layouts | by ServiceNow Scholar - Medium2

Data policies are used to define rules that govern the creation, modification, and deletion of data in ServiceNow. These policies can be used to ensure data consistency by enforcing data quality standards and preventing invalid or inaccurate data from being imported.

ServiceNow Product Documentation: Data policies overview -https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administration/concept/c_DataPolicy.html

Knowledge Management is the process that allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization1.Knowledge Management helps users to find relevant and accurate information quickly, reduce the need to rediscover knowledge, and improve the quality of service and customer satisfaction1.

Knowledge Management - ServiceNow1

The system property glide.sys.log_impersonation is added and set to true in order to see impersonation events in the System Log2.This property enables logging of impersonation events in the Event [sysevent] table, which can be accessed by navigating to System Logs > Events2.

How to find the history of impersonations - Support and Troubleshooting - ServiceNow

Configuration Management (CMDB) is a product that allows users to identify and track components of their infrastructure, such as servers, applications, databases, networks, and devices, and their relationships1.CMDB provides a single source of truth for IT assets and services, and supports IT service management processes1.

Discovery is a product that automatically scans the network and populates the CMDB with the discovered infrastructure components and their attributes2.Discovery uses probes, sensors, and patterns to identify and classify IT assets, and updates the CMDB with any changes2.

Service Mapping is a product that creates a top-down view of the infrastructure components that support a specific business service, such as ecommerce3.Service Mapping uses discovery data and application traffic analysis to map the dependencies and relationships between IT assets and services, and displays them in a graphical interface3.

Configuration Management Database (CMDB) - ServiceNow1

Discovery - ServiceNow2

Service Mapping - ServiceNow3

To add the Save button to the form header, users need to turn on the system property glide.ui.save_button, which enables the Save button on all forms1.Users can navigate to All > System Properties > UI Properties and search for the property name, then set the value to true1.Alternatively, users can use the sys_properties.list URL suffix and filter by the property name1.

How to add or enable Save Button on all the forms across a Servicenow Instance - Support and Troubleshooting - Now Support Portal

Triggers define when a flow should start running, and conditions are used to specify the specific circumstances under which a flow should run. By combining triggers and conditions, you can create flows that run only when specific events occur and only for certain types of records.

ServiceNow Product Documentation: Flow Designer - Overview -https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/concept/flow-designer.html

ServiceNow Product Documentation: Flow triggers -https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/flow-designer/reference/flow-triggers.html