PMI PMP Practice Test - Questions Answers, Page 140
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A project team working on a hybrid project is struggling to achieve customer satisfaction. The team states that the customer keeps changing their priorities. Meanwhile, the customer argues that the project team does not understand their needs.
What should the project manager do?
Meet with the customer and the project team to understand the problem.
Hire an external organization to audit the project and deliverables.
Ask the product owner to explain the customer needs to the project team.
Escalate to the project sponsor and request immediate intervention.
A project manager is working on a project to build a manufacturing complex. The project will run in three different phases: engineering, procurement, and construction. The procurement phase is in the initiation stage. The project sponsor wants to pursue the project phases as they have been planned, but also wants to accommodate and adjust to new data, input from the customer, and changes during the various phases as the project progresses.
How should the project manager approach this project?
Use a hybrid model to combine predictive and adaptive life cycles.
Implement an adaptive project management approach.
Evaluate and decide on a phased project management approach.
Apply a predictive project management approach.
An agile project manager is evaluating the method that will be used to display the value of the work performed to date. Which method will they select to display to the project stakeholder?
An organization is transitioning to an agile approach. At the project's first sprint review, the product owner did not accept the result of the sprint and has some concerns.
What should the project manager do?
Ask the project team to address the product owner's issues since the product owner is responsible for the scope in agile.
Create a record in the issue register and escalate the issue to the project steering committee.
Ask the product owner to accept the outcome since the team delivered what was agreed in the sprint planning.
Organize a sprint retrospective and discuss the issues and how they can be avoided in the next sprint.
A project manager receives a serious complaint from a functional manager about a team member. What should the project manager do?
Support the team member and provide documentation to the functional manager proving their performance.
Replace the team member immediately to maintain a good relationship with the functional manager.
Protect the team member and ask the project sponsor to minimize any external interruptions.
Discuss the issue with the functional manager to understand the reason for the complaint.
A project involves exporting 150 packages to the customer. However, only 30 packages have been cleared by the customer for shipment. The logistics manager provided details to the customer 2 weeks ago and set up a weekly conference call to effectively communicate with them, but the customer has not been participating in the calls.
How should the project manager handle this situation?
Request a change in the contract to include the shipment in the project management plan.
Find the root cause of the issue and discuss the customer's current engagement.
Inform the customer that subsequent packages cannot be manufactured.
Request a delivery date extension from the customer.
A project team is working on a product that is planned for multiple iterations. They are delivering incremental value.
When should the value be demonstrated?
After full development is completed
When the sponsor approves the increment
When a major feature is completed
At the end of each and every iteration
Toward the end of a project, the project manager did not receive approval from a key stakeholder because the necessary deliverables were not functioning as expected. What should the project manager do next?
Review the stakeholder engagement plan.
Review the requirements traceability matrix.
Review the quality management plan.
Review the work breakdown structure (WBS).
A project manager identifies a risk that has a high probability of occurring. How should the project manager manage this risk?
Assign a qualified team member to be the risk manager for the project.
Remove the user stories associated to that risk and avoid the impact to the project deliverables.
Submit a change request to transfer the risk to a third party in case it becomes an issue.
Ask the team to monitor the risk and provide an alert if it becomes an issue.
Due to a company merger and acquisition process, the main stakeholder of a critical project has been changed. This new stakeholder complains that they were unaware of a delay on the project of which the rest of the stakeholders were aware. All the communications about the project are shared via email at the start of every week.
How should the project manager address this situation?
Discuss project requirements with the new stakeholder, and update the communications management plan.
Send evidence to the new stakeholder that the project's status was sent according to the schedule.
Suggest that the new stakeholder review the project status before the next board meeting.
Share the communications management plan with the new stakeholder.
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