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ServiceNow CSA Practice Test - Questions Answers, Page 32

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What options can you see, when you fight click on a Cl, from the Cl dependency view map?

Choose 3 answers

A.
View Affected Cis
A.
View Affected Cis
Answers
B.
View Related Tasks
B.
View Related Tasks
Answers
C.
View Recent Outages
C.
View Recent Outages
Answers
D.
View Cases
D.
View Cases
Answers
E.
View Knowledge
E.
View Knowledge
Answers
Suggested answer: A, B, C

ServiceNow contains over 25 different report types. What are some of the types?

Choose 5 answers

A.
Pie
A.
Pie
Answers
B.
Speedometer
B.
Speedometer
Answers
C.
Odometer
C.
Odometer
Answers
D.
Thermometer
D.
Thermometer
Answers
E.
Horizontal Bar
E.
Horizontal Bar
Answers
F.
Semi-Donut
F.
Semi-Donut
Answers
G.
Donut
G.
Donut
Answers
Suggested answer: A, B, E, F, G

Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

A.
AL Service Dashboard
A.
AL Service Dashboard
Answers
B.
Cl Health Dashboard
B.
Cl Health Dashboard
Answers
C.
Dependency View
C.
Dependency View
Answers
D.
Event Management Homepage
D.
Event Management Homepage
Answers
Suggested answer: B

One related list, which buttons are commonly used for managing the records on the list?

Choose 3 answers

A.
Publish
A.
Publish
Answers
B.
New
B.
New
Answers
C.
Ada
C.
Ada
Answers
D.
Manage
D.
Manage
Answers
E.
Edit
E.
Edit
Answers
Suggested answer: B, C, E

A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?

A.
Click Context menu > Work Notes View
A.
Click Context menu > Work Notes View
Answers
B.
Click Personalize icon and select Activity Stream
B.
Click Personalize icon and select Activity Stream
Answers
C.
Right click form header > Form Layout > Add Work Notes Section
C.
Right click form header > Form Layout > Add Work Notes Section
Answers
D.
Click Funnel icon and select only work notes
D.
Click Funnel icon and select only work notes
Answers
E.
Click Context menu > History
E.
Click Context menu > History
Answers
Suggested answer: D

A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

A.
Create Import Set
A.
Create Import Set
Answers
B.
Select Service Desk > My Work Dashboard
B.
Select Service Desk > My Work Dashboard
Answers
C.
Click on the eyeglass icon to. expand the Monitor frame
C.
Click on the eyeglass icon to. expand the Monitor frame
Answers
D.
On My Work list, select the Activity Stream icon to show a frame with live updates
D.
On My Work list, select the Activity Stream icon to show a frame with live updates
Answers
Suggested answer: D

Which module would you use to customize your instances banner image, text and colors?

A Homepage Admin > Pages > Branding

A.
System Ul > Ul Pages > Branding
A.
System Ul > Ul Pages > Branding
Answers
B.
System Properties > Branding
B.
System Properties > Branding
Answers
C.
System Properties > Basic Configuration UI16
C.
System Properties > Basic Configuration UI16
Answers
D.
Service Portal > Portals > Branding
D.
Service Portal > Portals > Branding
Answers
Suggested answer: D

What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

A.
Community
A.
Community
Answers
B.
Help Panel (question mark icon)
B.
Help Panel (question mark icon)
Answers
C.
Docs
C.
Docs
Answers
D.
Wiki
D.
Wiki
Answers
Suggested answer: B

Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?

A.
Flow Designer
A.
Flow Designer
Answers
B.
Process Automation Designer
B.
Process Automation Designer
Answers
C.
Process Workflow Designer
C.
Process Workflow Designer
Answers
D.
Workflow Editor
D.
Workflow Editor
Answers
Suggested answer: B

Which type of scripts run in the browser?

A.
Policies and Client Scripts
A.
Policies and Client Scripts
Answers
B.
Access Contral Scripts
B.
Access Contral Scripts
Answers
C.
script Include Scripts
C.
script Include Scripts
Answers
D.
Business Rule Scripts
D.
Business Rule Scripts
Answers
Suggested answer: A
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