ServiceNow CSA Practice Test - Questions Answers, Page 33

You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which workflow would you update to make this change?

How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

What are the components that make up a filer condition?

Choose 3 answers

You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

What is the language used for scriptingin ServiceNow?

That access does a user need to be able to import articles to a knowledge base?

Groups are stored in what table?

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this?

Choose 2 answers

A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:

* Requested for

*Requested by

* Approving manager

* Delivery instructions

All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?