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ServiceNow CSA Practice Test - Questions Answers, Page 6

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The baseline Service Catalog homepage contains links to which of the following components?

A.
Record Producers, Order Guides, and Catalog Items
A.
Record Producers, Order Guides, and Catalog Items
Answers
B.
Order Guides, Item Variables, and Workflows
B.
Order Guides, Item Variables, and Workflows
Answers
C.
Order Guides, Catalog Items, and Workflows
C.
Order Guides, Catalog Items, and Workflows
Answers
D.
Record Producers, Order Guides, and Item Variables
D.
Record Producers, Order Guides, and Item Variables
Answers
Suggested answer: A

Which of the following statements is true when a new table is created by extending another table?

A.
The new table archives the parent table and assumed its roles in the database
A.
The new table archives the parent table and assumed its roles in the database
Answers
B.
The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
B.
The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
Answers
C.
The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
C.
The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
Answers
D.
The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table
D.
The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table
Answers
Suggested answer: C

Where can Admins check which release is running on an ServiceNow instance?

A.
Memory Stats module
A.
Memory Stats module
Answers
B.
Stats module
B.
Stats module
Answers
C.
System.upgraded table
C.
System.upgraded table
Answers
D.
Transactions log
D.
Transactions log
Answers
Suggested answer: B

A knowledge article must be which of the following states to display to a user?

A.
Published
A.
Published
Answers
B.
Drafted
B.
Drafted
Answers
C.
Retired
C.
Retired
Answers
D.
Reviewed
D.
Reviewed
Answers
Suggested answer: A

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

A.
Answer Agent
A.
Answer Agent
Answers
B.
live Feed
B.
live Feed
Answers
C.
Virtual Agent
C.
Virtual Agent
Answers
D.
Connect Chat
D.
Connect Chat
Answers
Suggested answer: C

What is the purpose of a Related List?

A.
To create a one-to-many relationship
A.
To create a one-to-many relationship
Answers
B.
To dot-walk to a core table
B.
To dot-walk to a core table
Answers
C.
To present related fields
C.
To present related fields
Answers
D.
To present related records
D.
To present related records
Answers
Suggested answer: D

Which one of the following statements describes the purpose of a Service Catalog workflow?

A.
A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
A.
A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
Answers
B.
Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes
B.
Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes
Answers
C.
A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups
C.
A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups
Answers
D.
A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications
D.
A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications
Answers
Suggested answer: C

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A.
report
A.
report
Answers
B.
workflow
B.
workflow
Answers
C.
event
C.
event
Answers
D.
task
D.
task
Answers
Suggested answer: D

Which are valid Service Now User Authentication Methods? (Choose three.)

A.
XML feed
A.
XML feed
Answers
B.
Local database
B.
Local database
Answers
C.
LDAP
C.
LDAP
Answers
D.
SSO
D.
SSO
Answers
E.
FTP authentication
E.
FTP authentication
Answers
Suggested answer: B, C, D

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

A.
Roles
A.
Roles
Answers
B.
Conditional Expressions
B.
Conditional Expressions
Answers
C.
Assignment Rules
C.
Assignment Rules
Answers
D.
Scripts
D.
Scripts
Answers
E.
User Criteria
E.
User Criteria
Answers
F.
Groups
F.
Groups
Answers
Suggested answer: A, B, D
Total 412 questions
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