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During the execution phase of a project, a new department has been created in the company.

The manager of this department has requested to be involved in the regular project communications and reporting cycles.

What should the project manager do?

A.
Ask the project team members to include the manager in all of their communications regarding this project.
A.
Ask the project team members to include the manager in all of their communications regarding this project.
Answers
B.
Inform the manager that only stakeholders identified in the communications management plan should be involved.
B.
Inform the manager that only stakeholders identified in the communications management plan should be involved.
Answers
C.
Perform a stakeholder analysis and update the communications management plan to reflect the new situation.
C.
Perform a stakeholder analysis and update the communications management plan to reflect the new situation.
Answers
D.
Suggest the manager contact the steering committee and project management office (PMO) to be included.
D.
Suggest the manager contact the steering committee and project management office (PMO) to be included.
Answers
Suggested answer: C

Close to the end of a project, a customer claims that some deliverables have not been met and starts initiating change requests.

What should the project manager do next?

A.
Refer to the requirements traceability matrix.
A.
Refer to the requirements traceability matrix.
Answers
B.
Escalate the change request to the project sponsor.
B.
Escalate the change request to the project sponsor.
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C.
Revise the project scope baseline.
C.
Revise the project scope baseline.
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D.
Review the approved project charter.
D.
Review the approved project charter.
Answers
Suggested answer: A

A project has met the agreed-upon product requirements and is closing. There is time remaining in the schedule and excess budget. The resources are not yet scheduled to move to other projects. Several product champions want to continue adding functionality to the product.

What should the project manager do?

A.
Use the remaining time and resources to add additional scope to the project without spending the project budget.
A.
Use the remaining time and resources to add additional scope to the project without spending the project budget.
Answers
B.
Ensure product quality by spending the remaining resources and time on additional quality checks for the product.
B.
Ensure product quality by spending the remaining resources and time on additional quality checks for the product.
Answers
C.
Acknowledge the project closure criteria has been met and release the remaining budget and resources.
C.
Acknowledge the project closure criteria has been met and release the remaining budget and resources.
Answers
D.
Obtain approval from the sponsor to add additional functionality to the project deliverables with the leftover budget.
D.
Obtain approval from the sponsor to add additional functionality to the project deliverables with the leftover budget.
Answers
Suggested answer: C

A company wants to be a pioneer in its industry and has announced the launch date of a new innovative product. After the first sprint planning, the team realizes that it is not possible to deliver all the features in the required time.

What should the project manager do to ensure success?

A.
Ask the customer to reduce the backlog to meet the launch date.
A.
Ask the customer to reduce the backlog to meet the launch date.
Answers
B.
Increase the capacity of the team to deliver the completed backlog on time.
B.
Increase the capacity of the team to deliver the completed backlog on time.
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C.
Assist the team in defining a minimum viable product (MVP) by the launch date.
C.
Assist the team in defining a minimum viable product (MVP) by the launch date.
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D.
Schedule a meeting with the stakeholders to review the contingency plan.
D.
Schedule a meeting with the stakeholders to review the contingency plan.
Answers
Suggested answer: C

An agile project is running its third iteration with a duration of 2 weeks. A new operations director, who only has a predictive background, started working at the company. In the first meeting with the project manager, the director demands a weekly project status report.

What should the project manager do?

A.
Invite the director to attend the daily standup meetings.
A.
Invite the director to attend the daily standup meetings.
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B.
Share this with the team and ask them to develop reports for the director.
B.
Share this with the team and ask them to develop reports for the director.
Answers
C.
Introduce the agile aspect to the director and agree on a solution.
C.
Introduce the agile aspect to the director and agree on a solution.
Answers
D.
Explain to the director that agile projects have live reports.
D.
Explain to the director that agile projects have live reports.
Answers
Suggested answer: A

Several components of an expensive manufacturing project have been returned by the customer.

The customer is complaining that the quality of the components is poor and is concerned that, as a result, their products will be returned due to quality issues. The project manager is certain that quality has been maintained.

How should the project manager communicate with the customer to help assure them that the project has produced quality products?

A.
Show the customer the tolerance and control limits.
A.
Show the customer the tolerance and control limits.
Answers
B.
Show the customer sample results from the current batch.
B.
Show the customer sample results from the current batch.
Answers
C.
Show the customer a sample history of quality.
C.
Show the customer a sample history of quality.
Answers
D.
Show the customer the quality control measurements.
D.
Show the customer the quality control measurements.
Answers
Suggested answer: D

A company is working on a project to develop an integration of their existing systems. There are known issues in production.

What should the project manager do?

A.
Identify and remove impediments and mitigate the risks.
A.
Identify and remove impediments and mitigate the risks.
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B.
Ensure the product owner reviews requirements with the team.
B.
Ensure the product owner reviews requirements with the team.
Answers
C.
Include acceptance criteria in the definition of done (DoD).
C.
Include acceptance criteria in the definition of done (DoD).
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D.
Review the quality control processes and procedures.
D.
Review the quality control processes and procedures.
Answers
Suggested answer: A

A company changed the product owner on an existing project. The new product owner has less knowledge of the product than everybody else on the team. Due to the product owner's lack of knowledge, the team does not consider the opinions of the product owner seriously and mostly relies on the project manager's opinion.

What should the project manager do?

A.
Work with the project management office (PMO) manager to generate an onboarding plan for the new product owner.
A.
Work with the project management office (PMO) manager to generate an onboarding plan for the new product owner.
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B.
Schedule time to share insights with the new product owner about the product and project information.
B.
Schedule time to share insights with the new product owner about the product and project information.
Answers
C.
Assume the role of the product owner while the product owner gets familiar with the product.
C.
Assume the role of the product owner while the product owner gets familiar with the product.
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D.
Organize a team-building activity and ask the team to respect the opinions of the new product owner.
D.
Organize a team-building activity and ask the team to respect the opinions of the new product owner.
Answers
Suggested answer: B

A mid-size capital project has shared resources from the company's contract department. During the execution phase, the project team observed a delay in contracting. After communicating with the contract department, the project manager found the contract team is prioritizing other contracting jobs because they are not part of the project team.

What should the project manager do first in this situation?

A.
Report the issue to higher management and seek their direct involvement to complete the job from the contract department.
A.
Report the issue to higher management and seek their direct involvement to complete the job from the contract department.
Answers
B.
Arrange a meeting with the contract department to build trust and commitment by recognizing their critical support to the project.
B.
Arrange a meeting with the contract department to build trust and commitment by recognizing their critical support to the project.
Answers
C.
Arrange several meetings with the contract department and ask them to contract the project as it is critical for project success.
C.
Arrange several meetings with the contract department and ask them to contract the project as it is critical for project success.
Answers
D.
Communicate with the contract manager to commit a budget for the resources required for project execution.
D.
Communicate with the contract manager to commit a budget for the resources required for project execution.
Answers
Suggested answer: B

A team shared a complaint regarding the scrum master during the last sprint review. The team expressed that they were delayed because the scrum master did not remove impediments, such as scheduling some meetings with external teams and obtaining a room to work collaboratively, among other critical blockers.

What should the project manager do?

A.
Request an additional resource to assist in solving all of the impediments listed by the team.
A.
Request an additional resource to assist in solving all of the impediments listed by the team.
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B.
Determine and agree when a situation becomes an impediment to be solved by the scrum master.
B.
Determine and agree when a situation becomes an impediment to be solved by the scrum master.
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C.
Request the team review and prioritize the open impediments to resolve all of them as soon as possible.
C.
Request the team review and prioritize the open impediments to resolve all of them as soon as possible.
Answers
D.
Push back, explaining that a self-organized team should address all of the problems to get the work done.
D.
Push back, explaining that a self-organized team should address all of the problems to get the work done.
Answers
Suggested answer: B
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