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A project had scheduling delays, which necessitated the team to work overtime to meet critical milestones. This led to some misunderstandings among team members. The project sponsor has allocated a monetary award.

How should the project manager utilize the award?

A.
Meet with the team members and ask them how to spend the reward.
A.
Meet with the team members and ask them how to spend the reward.
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B.
Arrange a luncheon for all team members and include team-building sessions.
B.
Arrange a luncheon for all team members and include team-building sessions.
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C.
Draft a points system to allocate a portion of the money for each resource.
C.
Draft a points system to allocate a portion of the money for each resource.
Answers
D.
Allocate the reward to the team leaders to spend on the team as they see fit.
D.
Allocate the reward to the team leaders to spend on the team as they see fit.
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Suggested answer: C

A company is conducting a digital transformation project that has a hard deadline. The marketing team wants to combine this implementation with a new product, and the newly assigned project manager is not aware of all the dependencies.

Using a hybrid approach, what should the project manager do to ensure the dependencies are taken into consideration?

A.
Implement a project newsletter so the different team members can be informed about the progress of each project.
A.
Implement a project newsletter so the different team members can be informed about the progress of each project.
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B.
Make sure that each individual project schedule is aligned with the common deadlines.
B.
Make sure that each individual project schedule is aligned with the common deadlines.
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C.
Combine all of the small projects into one big project so the team can collaborate better as one big team.
C.
Combine all of the small projects into one big project so the team can collaborate better as one big team.
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D.
Facilitate communication promoting a Scrum of Scrums so the different teams are aware of the dependencies and progress.
D.
Facilitate communication promoting a Scrum of Scrums so the different teams are aware of the dependencies and progress.
Answers
Suggested answer: D

During an agile project, a project manager lost one of the resources, and at the same time, uncovered new requirements, which were added to the backlog. What should the project manager do next?

A.
Reevaluate the backlog priority with the product owner since the velocity has been impacted.
A.
Reevaluate the backlog priority with the product owner since the velocity has been impacted.
Answers
B.
Reevaluate the scope of the current iteration to keep the same velocity and timeline.
B.
Reevaluate the scope of the current iteration to keep the same velocity and timeline.
Answers
C.
Reevaluate the velocity as the iteration duration will be impacted by new requirements.
C.
Reevaluate the velocity as the iteration duration will be impacted by new requirements.
Answers
D.
Reevaluate the project schedule as the velocity will be impacted by the loss of resources.
D.
Reevaluate the project schedule as the velocity will be impacted by the loss of resources.
Answers
Suggested answer: A

An agile project will be delivered to a client based on a fixed price in cryptocurrency. Due to the volatility of cryptocurrency, both parties have agreed to adjust the scope to the value of the cryptocurrency at the end of every iteration and halt the project when the agreed price is reached.

Which approach should be used in this situation?

A.
A flow-based approach starting with the smallest stories.
A.
A flow-based approach starting with the smallest stories.
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B.
An iterative approach starting with the highest value epic.
B.
An iterative approach starting with the highest value epic.
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C.
A predictive approach with short phases.
C.
A predictive approach with short phases.
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D.
An incremental approach with a minimum viable product (MVP).
D.
An incremental approach with a minimum viable product (MVP).
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Suggested answer: B

A project is about to start. The project manager has found that the client does not have an appropriate knowledge management system and does not have a requirement for it.

What should the project manager do?

A.
Provide just-in-time knowledge to the client, upon request.
A.
Provide just-in-time knowledge to the client, upon request.
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B.
Utilize the cloud wiki to collect the necessary knowledge.
B.
Utilize the cloud wiki to collect the necessary knowledge.
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C.
Ask the team to collect the knowledge locally and share it at the end of the project.
C.
Ask the team to collect the knowledge locally and share it at the end of the project.
Answers
D.
Coordinate with the team and the project stakeholders to collect the knowledge.
D.
Coordinate with the team and the project stakeholders to collect the knowledge.
Answers
Suggested answer: D

A team has individual daily start times for each team member. Sometimes the overlap between team member working hours is short. During those times, the interactions and work as a team are reduced and ineffective.

What should the project manager do?

A.
Inform the team members who are joining late to join early and work together.
A.
Inform the team members who are joining late to join early and work together.
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B.
Allocate the overlap time for each team member and ask them to adhere to the schedule.
B.
Allocate the overlap time for each team member and ask them to adhere to the schedule.
Answers
C.
Ask the team to define a team charter and agree on core working hours.
C.
Ask the team to define a team charter and agree on core working hours.
Answers
D.
Ask the team to start at the same time to obtain the maximum number of team working hours.
D.
Ask the team to start at the same time to obtain the maximum number of team working hours.
Answers
Suggested answer: C

A project team consisting of various professionals of different nationalities is struggling to achieve their project deliverables. What should the project manager do?

A.
Provide the team with support to solve their own problems.
A.
Provide the team with support to solve their own problems.
Answers
B.
Inform the project sponsor and train the entire team.
B.
Inform the project sponsor and train the entire team.
Answers
C.
Ask the human resources (HR) department to conduct performance training.
C.
Ask the human resources (HR) department to conduct performance training.
Answers
D.
Ask the functional department manager to replace the team members.
D.
Ask the functional department manager to replace the team members.
Answers
Suggested answer: A

An organization is struggling to start an important project. The project manager has identified that the scope definition is the main item preventing the project from starting. Although most of the scope items are defined and agreed upon among the stakeholders, there are a few items that are hard to grasp and very complex to define at this stage.

What should the project manager do?

A.
Propose that the well-defined scope items be delivered using a predictive approach and use an agile approach to deal with the complex items.
A.
Propose that the well-defined scope items be delivered using a predictive approach and use an agile approach to deal with the complex items.
Answers
B.
Maintain stakeholder momentum in working on the scope definition until a full detailed scope is achieved prior to starting the project.
B.
Maintain stakeholder momentum in working on the scope definition until a full detailed scope is achieved prior to starting the project.
Answers
C.
Recommend splitting the project into two smaller projects in order to work exclusively in an agile environment without interference from a predictive approach.
C.
Recommend splitting the project into two smaller projects in order to work exclusively in an agile environment without interference from a predictive approach.
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D.
Update the risk register and escalate the issue to the project management office (PMO), requesting more resources be added to help define the project scope.
D.
Update the risk register and escalate the issue to the project management office (PMO), requesting more resources be added to help define the project scope.
Answers
Suggested answer: A

A project is ending its fifth out of six iterations. During the iteration review, a customer adds a new regulatory feature that exceeds the capacity of the remaining iteration.

What should the project lead do?

A.
Register an issue and escalate it to the project sponsor.
A.
Register an issue and escalate it to the project sponsor.
Answers
B.
Invite the stakeholders to discuss a new prioritization.
B.
Invite the stakeholders to discuss a new prioritization.
Answers
C.
Estimate the impact and consult with the product owner.
C.
Estimate the impact and consult with the product owner.
Answers
D.
Increase the team capacity to finish the project on time.
D.
Increase the team capacity to finish the project on time.
Answers
Suggested answer: C

A project manager at a large corporation has been assigned to oversee a customer experience project. Within the project, customer satisfaction is a big issue and there are many unresolved customer queries on a daily basis. The project manager has been informed that the customer service team is overwhelmed with these unresolved queries.

Which two actions should the project manager take to correct this problem? (Choose two.)

A.
Contact the customers in batches and inform them that the issues are being worked on currently.
A.
Contact the customers in batches and inform them that the issues are being worked on currently.
Answers
B.
Confirm the issues truly exist by conducting a survey and other analyses that may detect the real issue.
B.
Confirm the issues truly exist by conducting a survey and other analyses that may detect the real issue.
Answers
C.
Deploy solutions that will track, prioritize, and resolve queries as soon as possible.
C.
Deploy solutions that will track, prioritize, and resolve queries as soon as possible.
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D.
Ask senior management to replace the customer service manager with a more qualified one.
D.
Ask senior management to replace the customer service manager with a more qualified one.
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E.
Request that the customer service team prioritizes work on queries that are received this week.
E.
Request that the customer service team prioritizes work on queries that are received this week.
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Suggested answer: B, C
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