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A team has had issues with behavior on an ongoing project, which is causing conflicts. As a result, the team is losing momentum and falling behind in its sprints.

How should the project manager handle this situation?

A.
Engage a counselor to reconcile the situation between the team members affected.
A.
Engage a counselor to reconcile the situation between the team members affected.
Answers
B.
Control backlog assignments and reduce direct communications between team members.
B.
Control backlog assignments and reduce direct communications between team members.
Answers
C.
Revisit the ground rules and team communication protocols, and discuss what is happening.
C.
Revisit the ground rules and team communication protocols, and discuss what is happening.
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D.
Require team members experiencing the conflicts to take a day off from work.
D.
Require team members experiencing the conflicts to take a day off from work.
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Suggested answer: C

The change control board (CCB) has approved a change request to add a new component within a product. The operations manager discovers the change after its approval and complains that the implementation of the change will cause significant disruption to the production line.

What should the project manager do first?

A.
Formally acknowledge the operation manager's concerns and raise a new risk that the project may deliver late and over budget due to manufacturing difficulties.
A.
Formally acknowledge the operation manager's concerns and raise a new risk that the project may deliver late and over budget due to manufacturing difficulties.
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B.
Escalate the issue to the project sponsor, as the decision to add the component brings many benefits even though it will be disruptive to the production line.
B.
Escalate the issue to the project sponsor, as the decision to add the component brings many benefits even though it will be disruptive to the production line.
Answers
C.
Lead a root cause analysis workshop with the design team to identify the failures that led to the decision to add a component that was not compatible with the production line.
C.
Lead a root cause analysis workshop with the design team to identify the failures that led to the decision to add a component that was not compatible with the production line.
Answers
D.
Meet with the operations manager to explain the background for the change and understand the operation manager's concerns about the change.
D.
Meet with the operations manager to explain the background for the change and understand the operation manager's concerns about the change.
Answers
Suggested answer: D

A project manager is leading a fast-moving project with strict deadlines and minimal time to deliver each milestone. The project manager discovers that one of the remote team members, who puts a lot of effort into delivering the project, has confided in an on-site team member. The remote team member feels they are not being adequately rewarded and recognized for their job.

What should the project manager do?

A.
Make arrangements with the resource's functional manager to relocate the team member to another existing project.
A.
Make arrangements with the resource's functional manager to relocate the team member to another existing project.
Answers
B.
Send a copy of the engagement contract to the remote team member and indicate that the team member is entitled to what is included in the contract.
B.
Send a copy of the engagement contract to the remote team member and indicate that the team member is entitled to what is included in the contract.
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C.
Inform the human resource (HR) manager of this situation and ensure this news does not spread.
C.
Inform the human resource (HR) manager of this situation and ensure this news does not spread.
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D.
Engage the remote team member, empathize with them, and let them know their contribution is appreciated regardless of their remote work status.
D.
Engage the remote team member, empathize with them, and let them know their contribution is appreciated regardless of their remote work status.
Answers
Suggested answer: D

In a financial company, a strategic project has been planned to use a predictive approach. During project planning, the product leader requests that milestones be submitted for review. There is a defined scope and an established deadline to conclude the project.

What should the project manager do first to meet the product leader's expectations?

A.
Change the project charter to indicate that the approach will be different.
A.
Change the project charter to indicate that the approach will be different.
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B.
Inform the product leader that they must wait until the end of the project.
B.
Inform the product leader that they must wait until the end of the project.
Answers
C.
Meet with the software team to review the possibility of monthly milestone reviews.
C.
Meet with the software team to review the possibility of monthly milestone reviews.
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D.
Modify the project management plan to use an agile framework to incorporate milestones.
D.
Modify the project management plan to use an agile framework to incorporate milestones.
Answers
Suggested answer: C

A project team is preparing a report for the stakeholders. The team gathers and collates a large amount of data to be included in the status report.

What should the project manager do next?

A.
Ensure the team follows standard operating procedures (SOP) for creating a stakeholder report.
A.
Ensure the team follows standard operating procedures (SOP) for creating a stakeholder report.
Answers
B.
Instruct the team to make only a graphical representation of all the data for the report.
B.
Instruct the team to make only a graphical representation of all the data for the report.
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C.
Instruct the team to conduct a meeting with the stakeholders before finalizing the report.
C.
Instruct the team to conduct a meeting with the stakeholders before finalizing the report.
Answers
D.
Instruct the team to analyze and interpret the data before including it in the report.
D.
Instruct the team to analyze and interpret the data before including it in the report.
Answers
Suggested answer: D

A project manager received a request to add features and functions to the project after the scope had already been established.

What should the project manager do?

A.
Follow the requirements management process.
A.
Follow the requirements management process.
Answers
B.
Follow the stakeholder engagement process.
B.
Follow the stakeholder engagement process.
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C.
Follow the risk management process.
C.
Follow the risk management process.
Answers
D.
Follow the change management process.
D.
Follow the change management process.
Answers
Suggested answer: D

A project manager has expertise in the technical domain. The project manager frequently demonstrates unacceptable behavior toward other team members; however, when confronted, the project manager denies this behavior.

What is the reason for the project manager's behavior?

A.
The project manager lacks necessary empathy.
A.
The project manager lacks necessary empathy.
Answers
B.
The project manager lacks emotional intelligence (EI).
B.
The project manager lacks emotional intelligence (EI).
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C.
The project manager was not properly trained.
C.
The project manager was not properly trained.
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D.
The project manager is in the wrong project role.
D.
The project manager is in the wrong project role.
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Suggested answer: B

A project team member, who is inexperienced in system development work is not performing well.

Currently, there are no other staff members available who are qualified to complete the work.

What should the project manager do?

A.
Assess the team member's development requirements and arrange for the team member to receive training.
A.
Assess the team member's development requirements and arrange for the team member to receive training.
Answers
B.
Seek approval from the project sponsor to use some of the project budget reserve to hire a new resource.
B.
Seek approval from the project sponsor to use some of the project budget reserve to hire a new resource.
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C.
Work with the functional manager to determine an incentive for the team member to complete the project.
C.
Work with the functional manager to determine an incentive for the team member to complete the project.
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D.
Request a substitute for the team member with a new resource who is more skilled in system development work.
D.
Request a substitute for the team member with a new resource who is more skilled in system development work.
Answers
Suggested answer: A

A newly commissioned project has had trouble recruiting team members because the turnover rate is high. The human resource (HR) manager has conducted several exit interviews. Many team members have expressed that the project manager has inadequate relationship management competencies. The project manager explains that the exiting team members were lazy.

What should the project manager do to prevent this high turnover rate from continuing?

A.
Avoid micromanaging the team, enforce stricter rules, and monitor employees.
A.
Avoid micromanaging the team, enforce stricter rules, and monitor employees.
Answers
B.
Explain to the recruiting manager that a project is temporary in nature, making it different than an operational environment.
B.
Explain to the recruiting manager that a project is temporary in nature, making it different than an operational environment.
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C.
Develop relationship skills as a leader and also develop the teams' emotional intelligence skills.
C.
Develop relationship skills as a leader and also develop the teams' emotional intelligence skills.
Answers
D.
Be more involved in the team member recruitment process to ensure qualified team members are chosen.
D.
Be more involved in the team member recruitment process to ensure qualified team members are chosen.
Answers
Suggested answer: C

An enthusiastic, newly hired vice-president has been assigned as the product owner for a digital transformation project. The project manager advises the product owner that some of the functional requirements are not aligned with the chief information technology officer's (CTO) strategy. The product owner tells the project manager that the CTO is not part of the project and should not be engaged at this moment.

What should the project manager do?

A.
Advise the CTO about the possible impacts caused by the project.
A.
Advise the CTO about the possible impacts caused by the project.
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B.
Influence the product owner to review the engagement needed from other stakeholders.
B.
Influence the product owner to review the engagement needed from other stakeholders.
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C.
Continue building the backlog since they are functional requirements.
C.
Continue building the backlog since they are functional requirements.
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D.
Review the organizational process assets (OPAs) for historical information from similar projects.
D.
Review the organizational process assets (OPAs) for historical information from similar projects.
Answers
Suggested answer: B
Total 1.477 questions
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