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A project manager starts to receive emails from different stakeholders requesting information about the project status.

What should the project manager do to avoid this in the future?

A.
Schedule weekly project status meetings with all stakeholders including the customer and internal resources.
A.
Schedule weekly project status meetings with all stakeholders including the customer and internal resources.
Answers
B.
Include the project stakeholders' needs while planning the project communications strategy.
B.
Include the project stakeholders' needs while planning the project communications strategy.
Answers
C.
Designate a team member to respond to the emails from these stakeholders.
C.
Designate a team member to respond to the emails from these stakeholders.
Answers
D.
Include the stakeholders' emails in all of the project status communications.
D.
Include the stakeholders' emails in all of the project status communications.
Answers
Suggested answer: B

A project manager is working as a servant leader for a pilot project to adopt agile practices. After three sprints, the team demos the product to the main stakeholders, but receives negative feedback about the product's features. The team feels that all the features met the acceptance criteria defined by the product owner and does not understand what went wrong.

How should the project manager mitigate the product rejection?

A.
Share the product backlog for the main stakeholders to review in advance.
A.
Share the product backlog for the main stakeholders to review in advance.
Answers
B.
Engage the main stakeholders in the upcoming sprint review sessions.
B.
Engage the main stakeholders in the upcoming sprint review sessions.
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C.
Create dedicated sprints to implement feature fixes for the rejected ones.
C.
Create dedicated sprints to implement feature fixes for the rejected ones.
Answers
D.
Ask the project sponsor to evaluate the assignment of a new product owner.
D.
Ask the project sponsor to evaluate the assignment of a new product owner.
Answers
Suggested answer: B

A project team has installed software for the client, passed the knowledge to operations, sent the final report, and celebrated. Then 1 week later, the client sends a list of requirements that have not been met. The client is requesting to fix the issues quickly and within the initial budget.

What should the project manager have done to prevent this from happening?

A.
Reviewed the acceptance criteria and obtained client approval.
A.
Reviewed the acceptance criteria and obtained client approval.
Answers
B.
Allocated a risk budget for any post-release improvements.
B.
Allocated a risk budget for any post-release improvements.
Answers
C.
Conducted a pilot to understand the client's performance parameters.
C.
Conducted a pilot to understand the client's performance parameters.
Answers
D.
Established meetings with the client throughout the project phases.
D.
Established meetings with the client throughout the project phases.
Answers
Suggested answer: A

A project that is using an incremental approach has colocated team members and is using a kanban board to visualize the work in progress (WIP). A key external stakeholder requests that all project activities be placed on hold until a status report is distributed.

What should the project manager have done to avoid this situation?

A.
Stored project documentation in a shared folder.
A.
Stored project documentation in a shared folder.
Answers
B.
Organized monthly meetings with the external stakeholders.
B.
Organized monthly meetings with the external stakeholders.
Answers
C.
Invited all of the stakeholders to daily standup meetings.
C.
Invited all of the stakeholders to daily standup meetings.
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D.
Sent weekly status update reports to all of the stakeholders.
D.
Sent weekly status update reports to all of the stakeholders.
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Suggested answer: C

A high-performing team is involved in a project with a new domain. The team is unable to deliver as expected.

What should the project manager do?

A.
Support the team in identifying the area of development and address the gap.
A.
Support the team in identifying the area of development and address the gap.
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B.
Dissolve the team and include the team members in other existing teams.
B.
Dissolve the team and include the team members in other existing teams.
Answers
C.
Identify the struggling team members and move them out of the team.
C.
Identify the struggling team members and move them out of the team.
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D.
Set up a clear expectation that the team is to deliver as in their previous projects.
D.
Set up a clear expectation that the team is to deliver as in their previous projects.
Answers
Suggested answer: A

During a project meeting, the project manager expressed the importance of delivering reports on time. These individual reports will be consolidated into a single report. One of the team member's reports was not delivered on time and therefore the report could not be integrated with the other reports. This demonstrates a lack of teamwork and impacts project success.

What should the project manager do to resolve this issue?

A.
Assign the task to someone else on the team.
A.
Assign the task to someone else on the team.
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B.
Discuss it with the team member in confidence.
B.
Discuss it with the team member in confidence.
Answers
C.
Discuss this matter during the project meeting.
C.
Discuss this matter during the project meeting.
Answers
D.
Include this item in the risk register.
D.
Include this item in the risk register.
Answers
Suggested answer: B

Explanation:

The project manager should first discuss this issue with the team member in confidence to understand the reasons for the delay and to identify any possible solutions.

Explanation:

A project is starting its second iteration out of six. During the daily meeting, a team member asks for help. In order to finish a deliverable, an approval from the design department will be needed.

What should the project manager do?

A.
Meet with the design manager to ask for the necessary approval.
A.
Meet with the design manager to ask for the necessary approval.
Answers
B.
Invite a design team member to the next daily meeting.
B.
Invite a design team member to the next daily meeting.
Answers
C.
Update the issue log and escalate it to the project sponsor.
C.
Update the issue log and escalate it to the project sponsor.
Answers
D.
Replace this iteration deliverable for one without any blockers.
D.
Replace this iteration deliverable for one without any blockers.
Answers
Suggested answer: A

A project manager has been assigned to lead an IT project to store information on sold lottery tickets. During the project execution, a failure in the system caused 10 numbers to be sold two times. This happened during the month of greatest demand because the prize was the highest of the year. The project team is concerned that one of those tickets could be the winner.

What should the project manager do first?

A.
Reassure the sponsor by explaining the probability of this risk materializing is extremely low.
A.
Reassure the sponsor by explaining the probability of this risk materializing is extremely low.
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B.
Carry out tests to verify that the system does not fail again due to the high occurrence of events.
B.
Carry out tests to verify that the system does not fail again due to the high occurrence of events.
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C.
Review the list of risks to verify that this issue was considered and execute the detailed action plan.
C.
Review the list of risks to verify that this issue was considered and execute the detailed action plan.
Answers
D.
Inform the sponsor about the issue and make a request for sufficient funds to be made available.
D.
Inform the sponsor about the issue and make a request for sufficient funds to be made available.
Answers
Suggested answer: C

A project manager is working on an agile project in a changing business environment. The project sponsor is worried about benefits realization and asks the project manager to pay attention to changes that can affect the project.

Which action should the project manager take to identify changes that may affect the product?

A.
Implement face-to-face communication between the team and product owner to change the iteration objectives as needed.
A.
Implement face-to-face communication between the team and product owner to change the iteration objectives as needed.
Answers
B.
Stop the iteration as soon as possible in case an external change that makes the product invaluable is identified.
B.
Stop the iteration as soon as possible in case an external change that makes the product invaluable is identified.
Answers
C.
Take action to reprioritize the backlog after every iteration to evaluate if user stories are still valuable to the business.
C.
Take action to reprioritize the backlog after every iteration to evaluate if user stories are still valuable to the business.
Answers
D.
Apply a pair programming technique to react to changes immediately, even in the middle of the interaction.
D.
Apply a pair programming technique to react to changes immediately, even in the middle of the interaction.
Answers
Suggested answer: C

A project manager is working on a major construction project. Part of the agreed-upon plan was to use a cloud-based system with a server that runs on high- speed internet service since most of the team members work virtually. The company needs to reduce operating costs as much as possible and management insists that the project will now use a system running on a conventional dial-up service.

What should the project manager do next?

A.
Agree with management and continue working the project management plan.
A.
Agree with management and continue working the project management plan.
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B.
Evaluate the impact of this decision and communicate with management.
B.
Evaluate the impact of this decision and communicate with management.
Answers
C.
Replace some of the team members that work virtually to help the company save money.
C.
Replace some of the team members that work virtually to help the company save money.
Answers
D.
Meet with management about their decision and ask them to get another project manager.
D.
Meet with management about their decision and ask them to get another project manager.
Answers
Suggested answer: B
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