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A key project team member is out on sick leave in the middle of a critical project iteration. The project sponsor learns that any delay with the end-of-iteration release will displease the business stakeholders. Although all team members are cross-functional, they are also working close to full capacity.

What should the project manager do to address this situation?

A.
Discuss this with the team so they can complete the work of the unavailable team member and aim for the release deadline.
A.
Discuss this with the team so they can complete the work of the unavailable team member and aim for the release deadline.
Answers
B.
Discuss this with the team so they are able to reprioritize critical tasks and aim for the release deadline.
B.
Discuss this with the team so they are able to reprioritize critical tasks and aim for the release deadline.
Answers
C.
Discuss this with the sponsor and hold a meeting with the stakeholders so all of the team challenges can be shared.
C.
Discuss this with the sponsor and hold a meeting with the stakeholders so all of the team challenges can be shared.
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D.
Discuss the issues with the sponsor to fully convey the problem of the unavailable resource and the amount of work being done.
D.
Discuss the issues with the sponsor to fully convey the problem of the unavailable resource and the amount of work being done.
Answers
Suggested answer: B

A credit collection company is implementing new software to assist customer service agents when calling clients for payments. The software will benefit the company by freeing up staff to work on other projects. Several business areas want to take advantage of this benefit.

What should the project manager do?

A.
Set up a stakeholder session with all teams to agree and document the benefits and establish ownership.
A.
Set up a stakeholder session with all teams to agree and document the benefits and establish ownership.
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B.
Ask the project sponsor to make a decision on who will own the benefit and document the decision.
B.
Ask the project sponsor to make a decision on who will own the benefit and document the decision.
Answers
C.
Ask the project sponsor for approval to distribute the project benefits equally to the business areas.
C.
Ask the project sponsor for approval to distribute the project benefits equally to the business areas.
Answers
D.
Request all of the business areas to plan for a portion of the benefit equally and include it in their staffing plans.
D.
Request all of the business areas to plan for a portion of the benefit equally and include it in their staffing plans.
Answers
Suggested answer: A

A project manager is leading a small project with a low budget and a short, tight schedule. Many of the stakeholders are within the organization and have varying levels of interest.

Which approach should the project manager use with the stakeholders?

A.
Provide daily reports to maximize stakeholder communication.
A.
Provide daily reports to maximize stakeholder communication.
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B.
Minimize communication until project completion as it will be finished quickly.
B.
Minimize communication until project completion as it will be finished quickly.
Answers
C.
Share all relevant project information with the stakeholders.
C.
Share all relevant project information with the stakeholders.
Answers
D.
Schedule one-on-one meetings with stakeholders to provide project updates.
D.
Schedule one-on-one meetings with stakeholders to provide project updates.
Answers
Suggested answer: A

A project manager is working on an enterprise resource planning (ERP) implementation project that spans divisions within and outside the country. The project manager understands the importance of gate reviews and periodic checks.

Which of the following should the project manager leverage?

A.
Project management plan
A.
Project management plan
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B.
Governance framework
B.
Governance framework
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C.
Integration plan
C.
Integration plan
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D.
Project management office (PMO)
D.
Project management office (PMO)
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Suggested answer: B

A customer is concerned with the quality of the product delivery, as the production deployment is approaching.

What should the project manager do next to ensure acceptance of the deliverables?

A.
Verify the production budget belay advancing the product.
A.
Verify the production budget belay advancing the product.
Answers
B.
Test product integration in accordance with the requirements.
B.
Test product integration in accordance with the requirements.
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C.
Renew the approved exit criteria for the product.
C.
Renew the approved exit criteria for the product.
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D.
Evaluate the quality checklist product compliance.
D.
Evaluate the quality checklist product compliance.
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Suggested answer: D

An agile team is brainstorming end prioritizing all of the risks according to severity.

What should the teem do about the identified risks?

A.
Mitigate the risks that are applicable to the current and following iterations.
A.
Mitigate the risks that are applicable to the current and following iterations.
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B.
Focus on the project deliverables rather than the documented risks.
B.
Focus on the project deliverables rather than the documented risks.
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C.
Agree that any issue can be handled when it becomes a problem.
C.
Agree that any issue can be handled when it becomes a problem.
Answers
D.
Acknowledge that the risks will be handled in the corresponding iteration.
D.
Acknowledge that the risks will be handled in the corresponding iteration.
Answers
Suggested answer: A

A project manager is working with the product owner and customer stakeholders on prioritizing the product backlog and planning the product delivery dates. The customer stakeholders are asking to include several deliverables as high priority. The product manager also has technical tasks that should be added as high priority.

What should the project manager do?

A.
Allow the customer stakeholders to define the project priorities and set the delivery dates.
A.
Allow the customer stakeholders to define the project priorities and set the delivery dates.
Answers
B.
Work with the team to estimate tasks and delivery dates, and then create a project roadmap.
B.
Work with the team to estimate tasks and delivery dates, and then create a project roadmap.
Answers
C.
Lead the team to identity the product objectives at every delivery iteration and clarify priorities.
C.
Lead the team to identity the product objectives at every delivery iteration and clarify priorities.
Answers
D.
Create a sprint board to allow all customer stakeholders to be aware of the task status and impediments.
D.
Create a sprint board to allow all customer stakeholders to be aware of the task status and impediments.
Answers
Suggested answer: C

A project has been successfully completed. The project was ahead of schedule, under budget, and delivered the expected benefits. The project sponsor was satisfied and distributed recognition certificates to key project team members.

However, the project sponsor accidentally forgot to issue a certificate to a key team member.

How should the project manager treat the missed key team member to avoid disappointment and demotivation?

A.
Invite the team member to lunch with the business leader and project sponsor.
A.
Invite the team member to lunch with the business leader and project sponsor.
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B.
Thank the team member in a public meeting for their significant contributions to the project.
B.
Thank the team member in a public meeting for their significant contributions to the project.
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C.
Explain the situation to the team member and follow up with a reward and recognition for them.
C.
Explain the situation to the team member and follow up with a reward and recognition for them.
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D.
Request an additional recognition certificate for the missed team member from the project sponsor.
D.
Request an additional recognition certificate for the missed team member from the project sponsor.
Answers
Suggested answer: C

A customized module is being implemented into an off-the-shelf enterprise resource planning (ERP) solution. The project scope has been clearly defined by the sponsor, and the project manager is close to starting user acceptance testing.

However, the newly elected government introduced a significant package of taxation reforms.

What should the project manager do?

A.
Contact the finance team and ask for advice.
A.
Contact the finance team and ask for advice.
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B.
Put the project on hold and wait for information.
B.
Put the project on hold and wait for information.
Answers
C.
Assess the potential impact with the project team.
C.
Assess the potential impact with the project team.
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D.
Continue with user testing as planned.
D.
Continue with user testing as planned.
Answers
Suggested answer: C

A company operates on a 2-year budgeting cycle. The project manager has been assigned a high-visibility project to deliver a brand new, innovative capability. While the requirements for the new capability are defined, the solution design is only beginning. The project manager's boss is concerned that the final solution will exceed the budget for the project.

What should the project manager do next to anticipate the budget impacts of the solution?

A.
Apply earned value techniques that compare planned to actual value delivered at key points in the project.
A.
Apply earned value techniques that compare planned to actual value delivered at key points in the project.
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B.
Develop a work breakdown structure (WBS) and perform activity-based cost estimating.
B.
Develop a work breakdown structure (WBS) and perform activity-based cost estimating.
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C.
Perform scenario planning on each of the solution designs and incorporate estimates into the next budgeting cycle.
C.
Perform scenario planning on each of the solution designs and incorporate estimates into the next budgeting cycle.
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D.
Consult colleagues at other companies and use historical information to predict the final cost.
D.
Consult colleagues at other companies and use historical information to predict the final cost.
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Suggested answer: B
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