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CompTIA 220-1102 Practice Test - Questions Answers, Page 8
List of questions
Question 71
A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?
The technician should escalate the ticket to ensure that the CEO’s device is returned as soon as possible1
Question 72
A technician needs to exclude an application folder from being cataloged by a Windows 10 search.
Which of the following utilities should be used?
To exclude an application folder from being cataloged by a Windows 10 search, the technician should use the Indexing Options utility1
Question 73
The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?
Account lockout would best mitigate the threat of a dictionary attack
Question 74
As part of a CYOD policy a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?
The systems administrator should use Settings to access Screensaver settings to configure each user’s Windows device to require a password when resuming from a period of sleep or inactivity
Question 75
A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?
the user should change the default passwords first when configuring a new SOHO Wi-Fi router1
Question 76
An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?
VNC will allow a technician to see the issue along with the user when an organization is centralizing support functions and requires the ability to support a remote user’s desktop1
Question 77
A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?
Since the systems administrator has validated that the workstation functions normally and other users operate on the same workstation without any issues, the next step should be to rebuild the user’s profile. This will ensure that any corrupted files or settings are removed and the user’s profile is restored to its default state.
Question 78
An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.
Which of the following should be done NEXT?
Question 79
Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company’s wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.
INSTRUCTIONS Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Answer: A
Explanation:
Explanation below:
Explanation:
Click on 802.11 and Select ac
Click on SSID and select CORP
Click on Frequency and select 5GHz
At Wireless Security Mode, Click on Security Mode
Select the WPA2
Explanation:
Ann needs to connect to the BYOD SSID, using 2.4GHZ. The selected security method chose should be WPA PSK, and the password should be set to TotallySecret.
Question 80
HOTSPOT
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Answer: A
Explanation:
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