PMI PMP Practice Test - Questions Answers, Page 132
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A company has an existing contract to maintain and enhance a client's customer database. The company's legal department informs the project manager that a new piece of legislature requiring stricter protection of customer information might soon be signed into law. The law will require additional security features to be implemented into the database the project manager is maintaining. These features are not included in the scope of the current contract.
What should the project manager do?
Update the risk register to include this issue and discuss the appropriate risk response plans with the project sponsor and client.
Ask the legal department to raise the issue in the next contract negotiation with the customer.
Seek the project sponsor's support to influence the client to amend the contract immediately.
Wait until the legal requirements are finalized so the change in scope can be concretely defined.
A company has decided to initiate a project to eliminate a sales channel that has been unprofitable for the past 3 years. Some members of the project team are pessimistic about the project.
What should the project manager do in this situation?
Communicate the project's impact and plans to engage the project team throughout the project.
Engage the functional managers to describe the project's impact to the team members directly.
Escalate the team's concerns and ask the project sponsor to change the team's composition.
Provide team members with specific and clear instructions on the project objectives and tasks.
A geographically distributed project team working on an iterative project adopts a new mode of communication following changes in health protocols. The colocated team members are finding themselves challenged with understanding verbal communication and collaboration methods.
What should the project manager do?
Add collaboration tools to the communications management plan.
Allow collaboration to smooth out communication between team members.
Escalate these communication challenges to the project sponsor.
Organize a team meeting to resolve the communication challenges.
A project team is executing a large regulatory project comprised of a multitude of internal and external stakeholders. An initial impact analysis revealed several systems, including an enhancement to existing modules as well as new builds. After completion of the initial design workshop, the team conducted a brainstorming session to better understand the types of likely users.
Which technique will best serve this purpose?
Power user grid
Personas
Power influence grid
Salience model
A project with multiple teams recently transitioned from a predictive approach to agile as requested by the product owner. Midway through implementation, a team member noticed there was no technical capability to support the current business requirement; therefore, the project will need to be reworked and the issue needs to be communicated to all stakeholders.
What should the agile project lead have done to avoid this situation?
Requested the product owner's approval to add an external expert to define the acceptance criteria
Defined a clear acceptance criteria at the initiation phase and continued with the project
Assessed the technical and organizational readiness for the project and identified risks at the beginning of the first iteration
Increased the communications between the team member and the product owner
A company has been following a predictive approach and always waits for the preceding phase to be completed before evaluating the quality of their products. A new project manager with experience in hybrid approaches has been assigned to help increase the efficiency of the company's quality management process.
What should the new project manager do to address the process improvements?
Discuss the process improvement with the project management office (PMO) lead to update the project delivery framework.
Define a ground rule to comply with the quality standard and ask the team members to apply it.
Understand the context and interdependencies of the process from the team members and then define improvements.
Continue with the process as is, and wait until the next phase to suggest any improvements.
A human resources (HR) cost report was disclosed, by error, to all members of the project team.
This situation generated a conflict between the team members about differences in their salaries.
What should the project manager have done to avoid this situation?
Ensured reports with significant information were not included in the communications management plan
Included noncompliance punishment measures in the communications management plan
Defined the appropriate recipients for the report in the communications management plan
Validated the information and the appropriate recipients per the communications management plan
A project manager is managing a project in the execution phase, which was agreed upon with the sponsor. However, the sponsor is constantly micromanaging and requesting iterations that are affecting the team's effectiveness. The sponsor indicates that as long as the project scope is not affected, these iterations are needed to simplify the project.
How should the project manager handle the situation?
Review validation and control procedures.
Perform stakeholder requirements activities.
Approach the sponsor about using an agile approach.
Discuss reducing interruptions with the sponsor.
A project team is experiencing conflict between two team members. Team member A feels that team member B is always talking over team member A and does not listen to any advice. Team member B is not willing to listen to feedback.
What should the project manager do to resolve the issue?
Report the performance issue to both of the team members' supervisors.
Review the ground rules for collaboration within the team.
Modify the communications management plan and resend it to the team.
Move one of the team members to a different project team.
A project manager is nearing completion of an automation project. One of the key stakeholders requests a meeting to discuss some new ideas that would make the project even more appealing to end users. As a result, the stakeholder suggests that the project manager does not close the project.
What should the project manager do first?
Add it to the issue log as an ongoing issue.
Review and validate the scope management plan.
Update the project charter with the new requirement.
Add a risk to the risk register.
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