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During the closing process, the project manager learns that one deliverable is not meeting customer expectations.

How should the project manager proceed?

A.
Ask the customer to issue a change request with the information to analyze and provide a solution
A.
Ask the customer to issue a change request with the information to analyze and provide a solution
Answers
B.
Review the deliverable requirements, check the customer approval criteria, and proceed accordingly
B.
Review the deliverable requirements, check the customer approval criteria, and proceed accordingly
Answers
C.
Meet with the customer to reach agreement on the scope of the deliverable that will satisfy both parties
C.
Meet with the customer to reach agreement on the scope of the deliverable that will satisfy both parties
Answers
D.
Contact the project sponsor and ask for help in negotiating the closing of the project with the customer
D.
Contact the project sponsor and ask for help in negotiating the closing of the project with the customer
Answers
Suggested answer: B

A product company is transforming the way it develops and releases products in the market.

Executives believe that this is a high-risk initiative, and this initiative must be successful.

What should the project manager do in this scenario?

A.
Develop a business case with assumptions for the new model
A.
Develop a business case with assumptions for the new model
Answers
B.
Develop a communications management plan to inform the employees about the new business model
B.
Develop a communications management plan to inform the employees about the new business model
Answers
C.
Adopt an iterative rollout approach that delivers the highest business value earlier
C.
Adopt an iterative rollout approach that delivers the highest business value earlier
Answers
D.
Develop a detailed sprint plan with clear deliverables
D.
Develop a detailed sprint plan with clear deliverables
Answers
Suggested answer: C

Two weeks after the approval of the project management plan for a global project, the project manager noticed that it was approved based on a different level of understanding by international stakeholders and is not what the project manager presented for approval.

What should the project manager have done to prevent this from happening?

A.
Sent the meeting minutes to the stakeholders after the kick-off meeting
A.
Sent the meeting minutes to the stakeholders after the kick-off meeting
Answers
B.
Reviewed all the approvals immediately after the kick-off meeting was over
B.
Reviewed all the approvals immediately after the kick-off meeting was over
Answers
C.
Ran separate kick-off meetings for each culture and time zone
C.
Ran separate kick-off meetings for each culture and time zone
Answers
D.
Validated each stakeholder's understanding during the kick-off meeting
D.
Validated each stakeholder's understanding during the kick-off meeting
Answers
Suggested answer: D

The rollout of a new finance system is in the execution phase. A number of issues have surfaced in the last month that are slowing the project down. A new project sponsor has recently started with the company but has not had time to meet the project manager. The project is at the point where the issues are significantly impacting delivery of the project.

How should the project manager alert the new project sponsor about these concerns?

A.
Send an email invitation to the project sponsor to attend all of the project team's weekly meetings, and hope the sponsor will find time to attend
A.
Send an email invitation to the project sponsor to attend all of the project team's weekly meetings, and hope the sponsor will find time to attend
Answers
B.
Send an email to the project sponsor summarizing the project status and key concerns, and request an immediate face-to-face meeting to discuss them
B.
Send an email to the project sponsor summarizing the project status and key concerns, and request an immediate face-to-face meeting to discuss them
Answers
C.
Continue emailing updated project status reports highlighting the key risks and issues, and wait for the project sponsor to request a meeting
C.
Continue emailing updated project status reports highlighting the key risks and issues, and wait for the project sponsor to request a meeting
Answers
D.
Complete a risk analysis outlining the delays and impacts, and email a copy of the risk register, urging the project sponsor to respond
D.
Complete a risk analysis outlining the delays and impacts, and email a copy of the risk register, urging the project sponsor to respond
Answers
Suggested answer: B

A project manager is acting as a scrum master in a hybrid project and is dealing with a conflict between team members.

What strategy should be used to handle this conflict?

A.
Sort conflicts into two groups: positive and negative
A.
Sort conflicts into two groups: positive and negative
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B.
Place conflicts into categories: structural and interpersonal
B.
Place conflicts into categories: structural and interpersonal
Answers
C.
Place conflicts on a shared conflict list and ensure it is visible
C.
Place conflicts on a shared conflict list and ensure it is visible
Answers
D.
Review conflicts during daily Scrum so they are handled in a timely manner
D.
Review conflicts during daily Scrum so they are handled in a timely manner
Answers
Suggested answer: A

A new agile team is forming and the project manager notices that the team is struggling in many areas. The team is experiencing both the inability to meet iteration commitments and team member conflicts.

What should the project manager do next?

A.
Raise the issues in the retrospective and propose solutions
A.
Raise the issues in the retrospective and propose solutions
Answers
B.
Inform management that commitments will not be met
B.
Inform management that commitments will not be met
Answers
C.
Involve management to help resolve the conflicts
C.
Involve management to help resolve the conflicts
Answers
D.
Coach the team both as a whole and individually
D.
Coach the team both as a whole and individually
Answers
Suggested answer: D

The resource management plan is already done, and the team is located in different countries around the world. Team members are in multiple time zones, and they use different languages for communication. The project manager needs to keep the team organized and avoid misunderstandings and miscommunication that may produce a negative impact to the project.

What should the project manager do to reduce negative impacts to the project?

A.
Modify the communications management plan to account for regional differences
A.
Modify the communications management plan to account for regional differences
Answers
B.
Conduct cultural awareness seminars
B.
Conduct cultural awareness seminars
Answers
C.
Hold a virtual meeting to discuss the political environment
C.
Hold a virtual meeting to discuss the political environment
Answers
D.
Conduct a multigenerational management training session
D.
Conduct a multigenerational management training session
Answers
Suggested answer: A

During the design phase, a project manager realizes that the project will benefit from using adaptive tools. The effectiveness of this approach has been proven in past projects inside the organization.

What should the project manager do first?

A.
Update project documents to include adaptive tools and artifacts and plan the first iterative session
A.
Update project documents to include adaptive tools and artifacts and plan the first iterative session
Answers
B.
Contact the project sponsor and request new team members who are familiar with adaptive projects
B.
Contact the project sponsor and request new team members who are familiar with adaptive projects
Answers
C.
Confirm team capabilities before introducing adaptive tools and artifacts to the project
C.
Confirm team capabilities before introducing adaptive tools and artifacts to the project
Answers
D.
Freeze the design stage and look for an external resource to run iterative design at extra cost
D.
Freeze the design stage and look for an external resource to run iterative design at extra cost
Answers
Suggested answer: C

A project manager is leading a project which shows a trend to exceed the cost baseline.

What should the project manager do first to manage the budget?

A.
Ask the project sponsor for assistance in getting the budget back on track
A.
Ask the project sponsor for assistance in getting the budget back on track
Answers
B.
Meet with the project team to analyze the actual cost to determine deviations
B.
Meet with the project team to analyze the actual cost to determine deviations
Answers
C.
Inform the stakeholders that the project will be finished over budget
C.
Inform the stakeholders that the project will be finished over budget
Answers
D.
Issue a change request including the analysis to increase the budget
D.
Issue a change request including the analysis to increase the budget
Answers
Suggested answer: B

Two functional managers disagree on key features of one deliverable during the planning of a project. The project manager discovers that each manager included requirements that contradict each other. The functional managers do not want to meet with each other to find a solution. This situation has been escalated to the sponsor who requests a meeting with them.

What strategy should the project manager use to resolve this conflict in the meeting?

A.
Explain to the managers that the contradicting requirements are being considered for implementation in the project
A.
Explain to the managers that the contradicting requirements are being considered for implementation in the project
Answers
B.
Explain to the managers that only one of the two requirements can be implemented, and submit a change request
B.
Explain to the managers that only one of the two requirements can be implemented, and submit a change request
Answers
C.
Ensure that both managers understand the requirements and search for a solution that best satisfies this deliverable
C.
Ensure that both managers understand the requirements and search for a solution that best satisfies this deliverable
Answers
D.
Request that the managers explain why each requirement must be implemented and decide by considering the cost and benefits
D.
Request that the managers explain why each requirement must be implemented and decide by considering the cost and benefits
Answers
Suggested answer: C
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