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A multicultural team is working on a project. After a few months of observation, the project manager realizes that two team members are not responding to the construction manager properly. The project manager spoke to the team members individually and found that both had cultural differences with the construction manager.

What should the project manager do to improve the situation?

A.
Ask the construction manager to meet with the two team members to resolve the situation.
A.
Ask the construction manager to meet with the two team members to resolve the situation.
Answers
B.
Discuss the team members' concern with the construction manager and seek solutions.
B.
Discuss the team members' concern with the construction manager and seek solutions.
Answers
C.
Ask the team members to tolerate the cultural differences as they have a different cultural background.
C.
Ask the team members to tolerate the cultural differences as they have a different cultural background.
Answers
D.
Provide the construction manager with instructions on how to resolve the situation.
D.
Provide the construction manager with instructions on how to resolve the situation.
Answers
Suggested answer: B

A mandatory compliance requirement that will impact the project software is introduced during the execution phase of an iterative project. The team is aware of the compliance requirement.

What should the project manager do next?

A.
Escalate the issue of project impact to the product owner.
A.
Escalate the issue of project impact to the product owner.
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B.
Update the product backlog item with this new requirement.
B.
Update the product backlog item with this new requirement.
Answers
C.
Escalate the issue of project impact to the project sponsor.
C.
Escalate the issue of project impact to the project sponsor.
Answers
D.
Update the stakeholder register to include the requirement owner.
D.
Update the stakeholder register to include the requirement owner.
Answers
Suggested answer: A

A project manager analyzes the cumulative flow chart and identifies a bottleneck in the testing activities from a self-organizing team. After discussing it with the team, a gap related to testing skills is identified.

What should the project manager do to address the issue?

A.
Support the team to identify an approach to resolve the problem.
A.
Support the team to identify an approach to resolve the problem.
Answers
B.
Ask the development team to slow down so the testers can catch up.
B.
Ask the development team to slow down so the testers can catch up.
Answers
C.
Provide training to the entire team so they all will be able to perform tests.
C.
Provide training to the entire team so they all will be able to perform tests.
Answers
D.
Onboard a new project team member who has testing skills.
D.
Onboard a new project team member who has testing skills.
Answers
Suggested answer: A

During a project's execution phase, two team members are having conflicts with other team members within the team on technical and interpersonal levels.

Which two actions should the project manager take first to address this conflict? (Choose two.)

A.
Plan to resolve the team members' conflicts after the sprint and focus on achieving the goal.
A.
Plan to resolve the team members' conflicts after the sprint and focus on achieving the goal.
Answers
B.
Arrange individual meetings with the team members who cannot work together effectively.
B.
Arrange individual meetings with the team members who cannot work together effectively.
Answers
C.
Address the conflict during team meetings for the entire team to participate and find solutions.
C.
Address the conflict during team meetings for the entire team to participate and find solutions.
Answers
D.
Ask human resources (HR) to intervene before it escalates and affects the team's performance.
D.
Ask human resources (HR) to intervene before it escalates and affects the team's performance.
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E.
Discuss the conflict early among the affected team members using a direct, collaborative approach.
E.
Discuss the conflict early among the affected team members using a direct, collaborative approach.
Answers
Suggested answer: B, E

During the execution stage. the project manager discovered that one team member is not able to complete their work on time and is running later than expected. This delay may potentially impact a project milestone.

What should the project manager do first?

A.
Discuss with senior management and seek their guidance.
A.
Discuss with senior management and seek their guidance.
Answers
B.
Discuss with the team and assess the reasons that led to the delay.
B.
Discuss with the team and assess the reasons that led to the delay.
Answers
C.
Request the team member's manager to find a solution.
C.
Request the team member's manager to find a solution.
Answers
D.
Assign more resources from other teams on the late work.
D.
Assign more resources from other teams on the late work.
Answers
Suggested answer: B

A team has developed and tested new software to control airplanes during flights. There are several regulatory requirements that must be met.

What should the project manager do to meet these requirements?

A.
Ask human resources (HR) to assign a compliance specialist to the team.
A.
Ask human resources (HR) to assign a compliance specialist to the team.
Answers
B.
Determine potential threats regarding compliance with the regulations.
B.
Determine potential threats regarding compliance with the regulations.
Answers
C.
Measure the extent to which the project complies with the regulations.
C.
Measure the extent to which the project complies with the regulations.
Answers
D.
Validate that the software is compliant with standards and regulations.
D.
Validate that the software is compliant with standards and regulations.
Answers
Suggested answer: D

A project manager is assigned to a global project with dispersed team members. Previously, when working with remote teams, the project manager observed that team members do not tend to produce quality work.

What should the project manager do to ensure the project is completed on time with quality?

A.
Meet with the team together and in one-on-one meetings to set clear, shared targets.
A.
Meet with the team together and in one-on-one meetings to set clear, shared targets.
Answers
B.
Encourage the team to participate in a peer evaluation activity by the end of the project.
B.
Encourage the team to participate in a peer evaluation activity by the end of the project.
Answers
C.
Introduce the use of time sheets and ask team members to review and submit them regularly.
C.
Introduce the use of time sheets and ask team members to review and submit them regularly.
Answers
D.
Arrange regular team meetings for the team to update one another on the progress of their assigned tasks.
D.
Arrange regular team meetings for the team to update one another on the progress of their assigned tasks.
Answers
Suggested answer: D

By the end of the first sprint, a project lead notices that one of the team members is not performing very well.

Which form of communication should the project lead use to handle the situation?

A.
Informal written communication, such as a friendly reminder
A.
Informal written communication, such as a friendly reminder
Answers
B.
Formal verbal communication, such as a conversation at the end of the sprint retrospective 0
B.
Formal verbal communication, such as a conversation at the end of the sprint retrospective 0
Answers
C.
Formal written communication, such as an email with a copy sent to the manager
C.
Formal written communication, such as an email with a copy sent to the manager
Answers
D.
Informal verbal communication, such as a conversation
D.
Informal verbal communication, such as a conversation
Answers
Suggested answer: D

A project team is planning the next sprint review. The project lead receives an email from a senior manager asking for a project status using a template that is more detailed than the one used for monthly reports sent to the project management office (PMO). The team uses an electronic product backlog and a kanban board to track the progress.

What should the project manager do next?

A.
Give the senior manager access to the product backlog.
A.
Give the senior manager access to the product backlog.
Answers
B.
Organize a review of the kanban board with the manager.
B.
Organize a review of the kanban board with the manager.
Answers
C.
Contact the senior manager and discuss their needs.
C.
Contact the senior manager and discuss their needs.
Answers
D.
Modify the PMO template to include the information.
D.
Modify the PMO template to include the information.
Answers
Suggested answer: C

A company is going through structural changes. A couple of people will leave the company as their positions were made redundant. The team members are unhappy as they do not understand why the changes are being made when the project is on track.

What should the project manager do?

A.
Advise the team to continue their work as planned because the schedule cannot be changed.
A.
Advise the team to continue their work as planned because the schedule cannot be changed.
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B.
Organize a team meeting to discuss the changes and their importance for the company.
B.
Organize a team meeting to discuss the changes and their importance for the company.
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C.
Inform the project sponsor about the team's unhappiness and ask for overtime pay.
C.
Inform the project sponsor about the team's unhappiness and ask for overtime pay.
Answers
D.
Advise the team that the changes were decided by the CEO and must be implemented.
D.
Advise the team that the changes were decided by the CEO and must be implemented.
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Suggested answer: B
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