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A project manager entered into a contract with a vendor to build a new system. During the acceptance test stage, the project manager noticed that the system quality was not satisfactory.

How should the project manager support their claim to the vendor?

A.
Share unsuccessful results from previous projects with a similar scope
A.
Share unsuccessful results from previous projects with a similar scope
Answers
B.
Provide the failed test results along with the agreed-upon acceptance criteria
B.
Provide the failed test results along with the agreed-upon acceptance criteria
Answers
C.
Show that the acceptance criteria were changed by the vendor without approval.
C.
Show that the acceptance criteria were changed by the vendor without approval.
Answers
D.
Document in the risk log that the issues in the system were already identified
D.
Document in the risk log that the issues in the system were already identified
Answers
Suggested answer: B

A project manager finds that there are knowledge gaps in the project team relating to the core competencies required to deliver the desired results. What should the project manager do to achieve the desired results?

A.
Communicate the situation to the team and plan for the necessary training and coaching arrangements
A.
Communicate the situation to the team and plan for the necessary training and coaching arrangements
Answers
B.
Report the situation back to upper management and request to have the scope changed
B.
Report the situation back to upper management and request to have the scope changed
Answers
C.
Plan to hire more experienced team members and lay off a few of the existing team members.
C.
Plan to hire more experienced team members and lay off a few of the existing team members.
Answers
D.
Communicate the situation to the customer and inform them about potential delays in delivery.
D.
Communicate the situation to the customer and inform them about potential delays in delivery.
Answers
Suggested answer: A

A project manager who is working with a virtual team needs to mentor an entry-level colleague.

This team member informs the project manager that they feel demotivated and excluded from the team. What should the project manager do first to solve the situation?

A.
Speak with the team member about their engagement and contributions
A.
Speak with the team member about their engagement and contributions
Answers
B.
Perform an assessment of each member of the project team
B.
Perform an assessment of each member of the project team
Answers
C.
Assign the team member to a team where they can contribute more
C.
Assign the team member to a team where they can contribute more
Answers
D.
Conduct a team building event to involve the team member
D.
Conduct a team building event to involve the team member
Answers
Suggested answer: D

A project manager is managing the development of a dental wire bending machine. The machine is compatible with the three most popular dental wires in the market which covers 90% of the market. The prototype is now under testing for certification. The manufacturer of one of the three wires announced they will be producing a different wire mat will be incompatible with the machine. This will result in a 25% loss of market coverage from the initially predicted 90%coverage. What should the project manager do?

A.
Investigate the impact of this issue with the team and survey the market for alternative wires with similar characteristics
A.
Investigate the impact of this issue with the team and survey the market for alternative wires with similar characteristics
Answers
B.
Stop the project and kick off another project to apply alternative wires for the machine
B.
Stop the project and kick off another project to apply alternative wires for the machine
Answers
C.
Meet with the sales and marketing representatives and ask them to convince the manufacturer to reconsider
C.
Meet with the sales and marketing representatives and ask them to convince the manufacturer to reconsider
Answers
D.
Meet with the wire manufacturer to secure enough of the existing stock for the machine
D.
Meet with the wire manufacturer to secure enough of the existing stock for the machine
Answers
Suggested answer: A

A project manager is leading a team of diverse individuals of all ages. The working hours for the project were set at the beginning of the project, and all team members agreed to the hours.

However, later in the project, one of the team members informed the project manager that the previously agreed upon hours no longer work due to the team member's personal commitments.

What should the project manager do?

A.
Changed the duration of iterations to deliver more value
A.
Changed the duration of iterations to deliver more value
Answers
B.
Validated the iteration goals with the customer
B.
Validated the iteration goals with the customer
Answers
C.
Invited the customer to the daily meetings
C.
Invited the customer to the daily meetings
Answers
D.
Helped the team redefine the MVP
D.
Helped the team redefine the MVP
Answers
Suggested answer: A

A project manager works in a hierarchical organization. The project team members are used to being told what to do, and the performance reviews include the percentage of completion of the allocated tasks. After a conversation with the sponsor, the project manager realizes that they need to reassign a couple of tasks to meet the next milestone. This change can be perceived as poor performance by the current assignees.

What should the project manager do?

A.
Organize a team meeting and inform the team members that, as the person accountable for delivery, they decided to change the task allocation
A.
Organize a team meeting and inform the team members that, as the person accountable for delivery, they decided to change the task allocation
Answers
B.
Ask the more experienced team member privately to take the task and inform the other team members that work has been reassigned
B.
Ask the more experienced team member privately to take the task and inform the other team members that work has been reassigned
Answers
C.
Ask the less experienced team member privately to stop working on the task and inform another team member that the work has been reassigned
C.
Ask the less experienced team member privately to stop working on the task and inform another team member that the work has been reassigned
Answers
D.
Organize a team meeting to inform team members about a change in direction and work with them to change the task allocation
D.
Organize a team meeting to inform team members about a change in direction and work with them to change the task allocation
Answers
Suggested answer: D

A project manager has just been hired to lead a project team in a hybrid environment. The team is working on a group of critical projects.

What should the project manager do to ensure the right environment and authority are in place to effectively deliver the projects?

A.
Create a project steering committee aligned with existing organizational structures.
A.
Create a project steering committee aligned with existing organizational structures.
Answers
B.
Develop a detailed project management plan to share with project resources.
B.
Develop a detailed project management plan to share with project resources.
Answers
C.
Develop a detailed risk log and share it with all of the project stakeholders.
C.
Develop a detailed risk log and share it with all of the project stakeholders.
Answers
D.
Appoint a self-organizing project team that is not influenced by organizational factors.
D.
Appoint a self-organizing project team that is not influenced by organizational factors.
Answers
Suggested answer: A

A building management system (BMS) project is in its commissioning phase and handover to the operations team will commence soon. However, the project manager noted that both the project and operation teams are not able to properly operate the BMS. As a result, there is an increased risk of the project schedule being delayed.

What should the project manager have done to avoid this situation?

A.
Brought both teams together in a joint meeting to resolve the issue
A.
Brought both teams together in a joint meeting to resolve the issue
Answers
B.
Made some adjustments to BMS to be more suitable for the teams
B.
Made some adjustments to BMS to be more suitable for the teams
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C.
Allocated a dedicated handover team at early stages of the project
C.
Allocated a dedicated handover team at early stages of the project
Answers
D.
Allocated proper resources for training on BMS in the project plan
D.
Allocated proper resources for training on BMS in the project plan
Answers
Suggested answer: D

A team working on a close deployment waits to receive critical information from the customer.

The customer keeps postponing sending the information which is delaying the deployment.

What should the project manager have done to prevent the delay?

A.
Obtained all critical information ahead of time
A.
Obtained all critical information ahead of time
Answers
B.
Involved the customer in the deployment process
B.
Involved the customer in the deployment process
Answers
C.
Used the sample data already in place
C.
Used the sample data already in place
Answers
D.
Involved upper management in the process
D.
Involved upper management in the process
Answers
Suggested answer: A

A project manager is assigned to a new project that will launch the digital version of a current product. Even though the product is well known, the vision for its digital version is not clear to the stakeholders.

What should the project manager do to increase value delivery?

A.
Gather the team to create a comprehensive product roadmap but only commit to requirements for the next quarter
A.
Gather the team to create a comprehensive product roadmap but only commit to requirements for the next quarter
Answers
B.
Create a visual task board with all of the relevant stakeholders to support backlog prioritization
B.
Create a visual task board with all of the relevant stakeholders to support backlog prioritization
Answers
C.
Work with the team on the definition of a minimum viable product (MVP) and present it to the stakeholders
C.
Work with the team on the definition of a minimum viable product (MVP) and present it to the stakeholders
Answers
D.
Use spikes to dig deeper into the technical challenges of the new product, thus reducing the technical risk
D.
Use spikes to dig deeper into the technical challenges of the new product, thus reducing the technical risk
Answers
Suggested answer: C
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