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An agile team member received certification on a new tool; however, this team member is complaining that the rest of the team is not using the tool due to lack of knowledge.

How should the servant leader apply emotional intelligence to leverage this situation to benefit the project?

A.
Request budget to reward the team member so others will be motivated to obtain the same certification.
A.
Request budget to reward the team member so others will be motivated to obtain the same certification.
Answers
B.
Promote the team member to product owner to leverage the new knowledge with the clients.
B.
Promote the team member to product owner to leverage the new knowledge with the clients.
Answers
C.
Ask the team member to use their recently acquired knowledge to develop and provide training to the team.
C.
Ask the team member to use their recently acquired knowledge to develop and provide training to the team.
Answers
D.
Provide an incentive to team members who begin using the new tool on this project.
D.
Provide an incentive to team members who begin using the new tool on this project.
Answers
Suggested answer: C

A project manager has been assigned to a project after the charter has been approved. While reviewing the charter with the team, the project manager finds that some major budget items, necessary for achieving the project outcome, have been missed.

What should the project manager do next?

A.
Immediately discuss this with the project sponsor and request to revisit the budget to ensure its accuracy
A.
Immediately discuss this with the project sponsor and request to revisit the budget to ensure its accuracy
Answers
B.
Add the missing budget items to the risk log and present them in the next project steering committee
B.
Add the missing budget items to the risk log and present them in the next project steering committee
Answers
C.
Start the project and deal with these budget issues as they arise throughout the project life cycle
C.
Start the project and deal with these budget issues as they arise throughout the project life cycle
Answers
D.
Reduce the quality and cost of other deliverables to allow additional budget for the items that were missed
D.
Reduce the quality and cost of other deliverables to allow additional budget for the items that were missed
Answers
Suggested answer: A

A project schedule risk has turned into an issue. The project manager foresees delays in project execution.

What should the project manager do to resolve the issue?

A.
Escalate the issue to senior leadership for resolution
A.
Escalate the issue to senior leadership for resolution
Answers
B.
Work with relevant stakeholders to determine possible solutions
B.
Work with relevant stakeholders to determine possible solutions
Answers
C.
Update the schedule baseline to the new project time line
C.
Update the schedule baseline to the new project time line
Answers
D.
Update the risk management plan and send it to the project team
D.
Update the risk management plan and send it to the project team
Answers
Suggested answer: B

A project manager is assigned to a project where a vendor has been engaged to build a new system. One week before user acceptance testing (UAT) is scheduled, the vendor informs the project manager that they can only deliver half of the promised functions by the UAT start date.

What should the project manager do next?

A.
Communicate with the vendor and project team and explore possibilities for resolving the issue
A.
Communicate with the vendor and project team and explore possibilities for resolving the issue
Answers
B.
Wait until the vendor cannot deliver and then invoke liquidated damages based on the contract
B.
Wait until the vendor cannot deliver and then invoke liquidated damages based on the contract
Answers
C.
Escalate to management and prepare for project closure by canceling the contract with this vendor
C.
Escalate to management and prepare for project closure by canceling the contract with this vendor
Answers
D.
Adjust the project schedule to accommodate the current development progress of the vendor
D.
Adjust the project schedule to accommodate the current development progress of the vendor
Answers
Suggested answer: A

In a time-critical construction project, a misunderstanding occurred between the supervisor and the technician. The misunderstanding turned into a major conflict and the technician has complained to the project manager that they cannot continue to work under the supervisor any longer. The supervisor cites the technician's poor performance as the reason for the conflict.

How should the project manager resolve the problem?

A.
Use a direct, collaborative approach with the technician and supervisor
A.
Use a direct, collaborative approach with the technician and supervisor
Answers
B.
Provide a just-in-time training to the technician to improve their skill set
B.
Provide a just-in-time training to the technician to improve their skill set
Answers
C.
Replace the technician with a high performing resource as time is critical
C.
Replace the technician with a high performing resource as time is critical
Answers
D.
Talk to the supervisor to tone down their approach and attitude
D.
Talk to the supervisor to tone down their approach and attitude
Answers
Suggested answer: A

A project is comprised of team members who are not engaged and committed to project success.

What should the project manager do to address this situation?

A.
Contact the project sponsor to request approval to release the current team and hire replacement personnel
A.
Contact the project sponsor to request approval to release the current team and hire replacement personnel
Answers
B.
Call each team member to gain their perspective on the problem, then bring the whole team together to discuss a solution
B.
Call each team member to gain their perspective on the problem, then bring the whole team together to discuss a solution
Answers
C.
Send each team member a direct email indicating that disciplinary action is likely if they do not change their attitude
C.
Send each team member a direct email indicating that disciplinary action is likely if they do not change their attitude
Answers
D.
Accept the situation knowing there is schedule slack available to release on an incremental basis when necessary
D.
Accept the situation knowing there is schedule slack available to release on an incremental basis when necessary
Answers
Suggested answer: B

A project manager has been assigned a project to build a new solar farm that will provide clean energy to a new housing complex. The government has decided to reduce the tax on renewable energy products starting 1 January. The supplier has reached out and stated that the order placed for solar panels to be delivered on 20 December might be delayed until early January. On the other hand, the project will face similar constraints due to the December holidays.

What should the project manager do about this risk?

A.
Review the supplier's contract to understand the terms of sale
A.
Review the supplier's contract to understand the terms of sale
Answers
B.
Insist that the supplier deliver the goods on the agreed date
B.
Insist that the supplier deliver the goods on the agreed date
Answers
C.
Update the risk register and take advantage of the opportunity
C.
Update the risk register and take advantage of the opportunity
Answers
D.
Accept the risk and update the risk register
D.
Accept the risk and update the risk register
Answers
Suggested answer: C

A project manager is assigned to manage a project for a previous client of the company. The project manager was warned that this client will likely try to add extra scope to the project without considering the impact of change on time, cost, quality, and risks.

Which action should the project manager take to help plan and manage the budget and resources?

A.
Refuse to allow the client to change the scope and examine the lessons learned register.
A.
Refuse to allow the client to change the scope and examine the lessons learned register.
Answers
B.
Decompose the deliverables into work packages and review the project charter.
B.
Decompose the deliverables into work packages and review the project charter.
Answers
C.
Create tight scope statements and review the historical information.
C.
Create tight scope statements and review the historical information.
Answers
D.
Include a scope change process and review the project charter.
D.
Include a scope change process and review the project charter.
Answers
Suggested answer: D

A project manager is managing a project with a hybrid approach and has requested a senior team member to perform a quantitative risk analysis. The team member responds that they do not have the knowledge to perform such an analysis.

What should the project manager do?

A.
Help the team member to perform the quantitative risk analysis through coaching, mentoring, and training
A.
Help the team member to perform the quantitative risk analysis through coaching, mentoring, and training
Answers
B.
Escalate the issue to the functional manager
B.
Escalate the issue to the functional manager
Answers
C.
Perform the quantitative risk analysis for the team member
C.
Perform the quantitative risk analysis for the team member
Answers
D.
Contact the project management office (PMO) and request them to assign another team member who has the knowledge to perform this task to the team
D.
Contact the project management office (PMO) and request them to assign another team member who has the knowledge to perform this task to the team
Answers
Suggested answer: A

A senior developer working on a large artificial intelligence (AI) project has worked hard and shown excellent results. The project manager is very happy with the developer's contribution and thinks that the developer deserves a reward.

What should the project manager do?

A.
Create an opportunity for the project team to recognize this developer
A.
Create an opportunity for the project team to recognize this developer
Answers
B.
Print a recognition certificate and present it to the developer during a meeting
B.
Print a recognition certificate and present it to the developer during a meeting
Answers
C.
Send a recognition email to the team and copy management
C.
Send a recognition email to the team and copy management
Answers
D.
Reward the developer according to their motivations and interests
D.
Reward the developer according to their motivations and interests
Answers
Suggested answer: D
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