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A trainer arrives at a site only to find that the client has received an older version of the material to be covered. The older version had tremendous errors and does not map to the new edition which the trainer has brought along. There is insufficient time to replace the material. Which of the following represents the BEST course of action for the trainer to take?

A.
Cancel the class and have the client reschedule.
A.
Cancel the class and have the client reschedule.
Answers
B.
Use the older version, but correct errors as the material is covered.
B.
Use the older version, but correct errors as the material is covered.
Answers
C.
Use the older version and ignore the errors.
C.
Use the older version and ignore the errors.
Answers
D.
Use the newer version and apologize to the learners as their material is now dated.
D.
Use the newer version and apologize to the learners as their material is now dated.
Answers
Suggested answer: B

A trainer has just delivered a large lecture. Although most of the learners seem satisfied, it is obvious from facial expressions that some did not fully grasp the material. Which of the following would be the BEST action for the trainer to take?

A.
Diagram the lecture material on the board.
A.
Diagram the lecture material on the board.
Answers
B.
Directly ask those who are confused which parts did not make sense.
B.
Directly ask those who are confused which parts did not make sense.
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C.
Ask an overhead direct question of the entire class.
C.
Ask an overhead direct question of the entire class.
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D.
Ask closed questions of the confused learners.
D.
Ask closed questions of the confused learners.
Answers
Suggested answer: A

The MOST effective way for a trainer to build rapport with a training audience is to:

A.
meet the participants after work at their favorite restaurant.
A.
meet the participants after work at their favorite restaurant.
Answers
B.
weave into the discussion something personal about each participant.
B.
weave into the discussion something personal about each participant.
Answers
C.
dress in very casual attire so the class feels comfortable with the trainer.
C.
dress in very casual attire so the class feels comfortable with the trainer.
Answers
D.
spend break time swapping jokes with the participants.
D.
spend break time swapping jokes with the participants.
Answers
Suggested answer: B

At the start of the second day of a two-day class, the BEST way to begin the session is to:

A.
ask participants what they did the previous evening.
A.
ask participants what they did the previous evening.
Answers
B.
move right into day two material since there is still a good deal to cover.
B.
move right into day two material since there is still a good deal to cover.
Answers
C.
ask participants to share a learning concept from the previous day.
C.
ask participants to share a learning concept from the previous day.
Answers
D.
summarize the key points for today’s presentation.
D.
summarize the key points for today’s presentation.
Answers
Suggested answer: C

Participants have just completed an intensive sales conversation class where a specific sales model has been taught. There are six steps in the model, and each step has several sub-steps. The trainer wants to ensure that participants remember and practice the model. The BEST way to help the transfer of training is to:

A.
send each participant an email quiz on the steps of the model two weeks after class.
A.
send each participant an email quiz on the steps of the model two weeks after class.
Answers
B.
provide each participant with a laminated job aid which outlines all the steps of the model.
B.
provide each participant with a laminated job aid which outlines all the steps of the model.
Answers
C.
ask that the participants call the instructor within one week to inform the instructor how they are using the model.
C.
ask that the participants call the instructor within one week to inform the instructor how they are using the model.
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D.
ask that each participant’s manager discusses the class content with their employee.
D.
ask that each participant’s manager discusses the class content with their employee.
Answers
Suggested answer: B

A trainer needs to explain to a group of learners the need for pre-course and post-course assessments. Which of the following represents the BEST explanation?

A.
A tool to measure participant’s knowledge level before a training session compared to after a training session has been completed
A.
A tool to measure participant’s knowledge level before a training session compared to after a training session has been completed
Answers
B.
A tool that measures the engagement level of individual participants in the class and is sent to management for documentation
B.
A tool that measures the engagement level of individual participants in the class and is sent to management for documentation
Answers
C.
A tool that determines if the course should continue to be offered to a particular group based on the before and after results
C.
A tool that determines if the course should continue to be offered to a particular group based on the before and after results
Answers
D.
D.
Answers
Suggested answer: A

Explanation:

A. A tool to measure participant’s knowledge level before a training session compared to after a training session has been completed

B. A tool that measures the engagement level of individual participants in the class and is sent to management for documentation

C. A tool that determines if the course should continue to be offered to a particular group based on the before and after results

D. A tool whose results are used to target the types of participants that should attend a particular training course in the future

Answer: A

Explanation:

A trainer begins every new class with a short humorous anecdote and introductions, and then immediately begins teaching the material. Which of the following should be added to the beginning of the course to set a more effective tone for the course?

A.
A discussion of the manager’s reasons for providing the course
A.
A discussion of the manager’s reasons for providing the course
Answers
B.
An explanation of the learning objectives for the class
B.
An explanation of the learning objectives for the class
Answers
C.
An opportunity for students to ask questions about the course content
C.
An opportunity for students to ask questions about the course content
Answers
D.
D.
Answers
Suggested answer: B

Explanation:

C. An opportunity for students to ask questions about the course content

D. Instructions for the students to not eat in the classroom during the course

Answer: B

Explanation:

A trainer is contracted to deliver a course. The client requires strict adherence to the course material as written. The trainer finds multiple areas of information to be missing. Which of the following should the trainer do? (Select TWO).

A.
Discuss the missing material with the client
A.
Discuss the missing material with the client
Answers
B.
Teach the material as-is per the contract
B.
Teach the material as-is per the contract
Answers
C.
Add additional material into the class as needed
C.
Add additional material into the class as needed
Answers
D.
Create an end-of-class handout with additional information
D.
Create an end-of-class handout with additional information
Answers
E.
Purchase additional content from another vendor
E.
Purchase additional content from another vendor
Answers
Suggested answer: A, B

A slide presentation is heavy in details for a hands-on, mechanical setup for the launch of a new product. The MOST effective support resource is:

A.
instructions posted on a flip chart.
A.
instructions posted on a flip chart.
Answers
B.
links to the distributor’s website.
B.
links to the distributor’s website.
Answers
C.
instructor demonstration.
C.
instructor demonstration.
Answers
D.
hard copies of the slide presentation.
D.
hard copies of the slide presentation.
Answers
Suggested answer: D

Learners with mechanical mastery are learning a new technology. Which of the following is the MOST effective method?

A.
Hard copy notes from the auditorium presentation showing state-of-the-art technology in use.
A.
Hard copy notes from the auditorium presentation showing state-of-the-art technology in use.
Answers
B.
Instructor supervised lab while learners have work benches and stools to use if desired.
B.
Instructor supervised lab while learners have work benches and stools to use if desired.
Answers
C.
Detailed instructions of navigating the source website for future resources.
C.
Detailed instructions of navigating the source website for future resources.
Answers
D.
Verbal and visual lecture while learners have comfortable desks for note taking.
D.
Verbal and visual lecture while learners have comfortable desks for note taking.
Answers
Suggested answer: B
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