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A project manager discovers that the project team is spending a large amount of time delivering several reporting formats for the same project updates to multiple stakeholders.

What should the project manager do to reduce the time spent on these activities?

A.
Update the communications management plan to remove less influential stakeholders.
A.
Update the communications management plan to remove less influential stakeholders.
Answers
B.
Delegate all of the stakeholder communications activities to a project team member.
B.
Delegate all of the stakeholder communications activities to a project team member.
Answers
C.
Segment the types of communications to be delivered to different stakeholders.
C.
Segment the types of communications to be delivered to different stakeholders.
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D.
Hold biweekly status meetings to deliver information to all stakeholders at once.
D.
Hold biweekly status meetings to deliver information to all stakeholders at once.
Answers
Suggested answer: C

A project manager has been transferred to another country to work on a key project. The project manager successfully completed the planning phase and has started the execution phase, reporting good progress. During the last meeting with the project sponsor, the project manager was told that some stakeholders have complained that the project manager's emails are very harsh.

What should the project manager do to solve this situation?

A.
Determine the level of influence of the stakeholders who are complaining.
A.
Determine the level of influence of the stakeholders who are complaining.
Answers
B.
Change the communication mode from emails to meetings to reduce stakeholders complaints.
B.
Change the communication mode from emails to meetings to reduce stakeholders complaints.
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C.
Adjust the communications management plan to gain stakeholder trust.
C.
Adjust the communications management plan to gain stakeholder trust.
Answers
D.
Explain to the sponsor that the communication model being used is from company headquarters.
D.
Explain to the sponsor that the communication model being used is from company headquarters.
Answers
Suggested answer: C

When trying to track project benefits, a project manager realizes that some key performance indicators (KPIs) are not yet defined.

What should the project manager do?

A.
Forward the issue to the benefit owner and ask them to collect the missing data and build the KPIs.
A.
Forward the issue to the benefit owner and ask them to collect the missing data and build the KPIs.
Answers
B.
Coordinate with the benefit owner to track and collect the missing data and build the KPIs.
B.
Coordinate with the benefit owner to track and collect the missing data and build the KPIs.
Answers
C.
Work with the business analysts to track and collect the missing data and build the KPIs.
C.
Work with the business analysts to track and collect the missing data and build the KPIs.
Answers
D.
Ask the program manager to track and collect the missing data and work to build the KPIs.
D.
Ask the program manager to track and collect the missing data and work to build the KPIs.
Answers
Suggested answer: B

A project manager is assigned to work on a complex and innovative project. The technology being used and developed is new and complicated, and most of the stakeholders are unfamiliar with it.

Which approach should the project manager use as a servant leader?

A.
Escalate the issue with upper management to find a novel solution for this situation.
A.
Escalate the issue with upper management to find a novel solution for this situation.
Answers
B.
Contact the project sponsor to get those stakeholders removed from the project.
B.
Contact the project sponsor to get those stakeholders removed from the project.
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C.
Allocate resources to provide training about the new technology to the stakeholders.
C.
Allocate resources to provide training about the new technology to the stakeholders.
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D.
Ask stakeholders to find and self-fund education about this new technology.
D.
Ask stakeholders to find and self-fund education about this new technology.
Answers
Suggested answer: C

A project is in the start-up phase of the project life cycle. The project team consists of 20 people from five different countries. The project team is scheduled to have quarterly face-to-face meetings. However, due to unforeseen circumstances, no face-to-face meetings can occur. The project manager is concerned that the team may not be able to fulfill their individual roles without face-to-face meetings.

What should the project manager do in this situation?

A.
Utilize virtual teams for meetings and deliverables.
A.
Utilize virtual teams for meetings and deliverables.
Answers
B.
Use the contingency reserve and subcontract the work.
B.
Use the contingency reserve and subcontract the work.
Answers
C.
Review the risk register for this unforeseen circumstance.
C.
Review the risk register for this unforeseen circumstance.
Answers
D.
Ask for an extension of time on the project deliverables.
D.
Ask for an extension of time on the project deliverables.
Answers
Suggested answer: A

Explanation:

The project manager should first try to establish virtual teams for meetings and deliverables as an alternative to face-to-face meetings. This will ensure that the team can still communicate and collaborate effectively.

Explanation:

A key project stakeholder does not attend any of the project meetings and is providing false information that the project team is not delivering on time.

What should the project manager do to address this situation?

A.
Email the latest status report to the key stakeholder.
A.
Email the latest status report to the key stakeholder.
Answers
B.
Discuss communication needs with the key stakeholder.
B.
Discuss communication needs with the key stakeholder.
Answers
C.
Create a new communication artifact for the key stakeholder.
C.
Create a new communication artifact for the key stakeholder.
Answers
D.
Share the meeting recordings with the key stakeholder.
D.
Share the meeting recordings with the key stakeholder.
Answers
Suggested answer: B

A customer reviewed the plan for a project with high uncertainty. The customer expressed concerned about the work requiring so many iterations with a risk of not reaching the mandatory delivery date.

Which approach should the project manager use in this situation?

A.
Predictive approach
A.
Predictive approach
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B.
Kanban approach
B.
Kanban approach
Answers
C.
Hybrid approach
C.
Hybrid approach
Answers
D.
Agile approach
D.
Agile approach
Answers
Suggested answer: C

A project manager encounters a governance issue during the project execution phase. One of the team members complains about receiving assignments from multiple people and states they are not able to work effectively.

What should the project manager establish first in the project governance structure?

A.
Clear project work breakdown structure (WBS) and timeline
A.
Clear project work breakdown structure (WBS) and timeline
Answers
B.
Resource management and conflict resolution plan
B.
Resource management and conflict resolution plan
Answers
C.
Risk management and issues resolution plan
C.
Risk management and issues resolution plan
Answers
D.
Clear responsible, accountable, consult, and inform (RACI) matrix
D.
Clear responsible, accountable, consult, and inform (RACI) matrix
Answers
Suggested answer: D

Explanation:

The project manager should first establish a clear RACI matrix in the project governance structure. The RACI matrix defines the roles and responsibilities of each team member, outlining who is responsible for making decisions, who is accountable for the outcomes, who should be consulted, and who should be informed. This will help to ensure that there is a clear understanding of who is responsible for assigning tasks and managing work assignments. This will help to prevent confusion and conflicts among team members, and ensure that the team is able to work effectively.

Explanation:

A project manager has been asked to participate in the procurement process for a software application that allows customers to buy online e-learning courses.

The project manager will take over the project once the supplier has been sourced.

What should the project manager do before the project starts?

A.
Ask the project sponsor to involve the legal department in the negotiation for the project agreement.
A.
Ask the project sponsor to involve the legal department in the negotiation for the project agreement.
Answers
B.
Notify the project sponsor that the project manager cannot be involved in the agreement negotiation process.
B.
Notify the project sponsor that the project manager cannot be involved in the agreement negotiation process.
Answers
C.
Inform the project sponsor that once the agreement has been signed, there cannot be any changes to the scope of the project.
C.
Inform the project sponsor that once the agreement has been signed, there cannot be any changes to the scope of the project.
Answers
D.
Ensure that the requirements for the project are understood and that the objectives are verified before approval of an agreement.
D.
Ensure that the requirements for the project are understood and that the objectives are verified before approval of an agreement.
Answers
Suggested answer: A

A company is about to start a complex research project. Due to the level of uncertainty, the project manager recommends the use of a hybrid approach; however, the organization only has experience with predictive projects.

How can the project manager strategize the use of a hybrid approach to the organization?

A.
Submit a notification to the project team confirming they will be using a hybrid approach on the project.
A.
Submit a notification to the project team confirming they will be using a hybrid approach on the project.
Answers
B.
Send a letter to the project management office (PMO) requesting to use a hybrid approach.
B.
Send a letter to the project management office (PMO) requesting to use a hybrid approach.
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C.
Create a project change request to execute the project using a hybrid approach.
C.
Create a project change request to execute the project using a hybrid approach.
Answers
D.
Present the benefits of a hybrid approach to key stakeholders to get their support.
D.
Present the benefits of a hybrid approach to key stakeholders to get their support.
Answers
Suggested answer: D
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