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Two team members have had professional differences during the execution of a project, a situation that has impacted the performance of both members. Neither of them has wanted to talk to resolve their differences, even though the project manager has insisted on it.

What technique should the project manager utilize next?

A.
Compromising
A.
Compromising
Answers
B.
Negotiating
B.
Negotiating
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C.
Smoothing
C.
Smoothing
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D.
Forcing
D.
Forcing
Answers
Suggested answer: C

A business analyst on the project meets the customer in the elevator and says that due to constant changes in requirements, the development of the product will take more time than expected. What should the project manager do?

A.
Submit a change request to the change control board (CCB) in order to reflect the new requirements and longer timeline of the project.
A.
Submit a change request to the change control board (CCB) in order to reflect the new requirements and longer timeline of the project.
Answers
B.
Point out to the project team and the customer that all information concerning the timeline of the project should be communicated by the project manager.
B.
Point out to the project team and the customer that all information concerning the timeline of the project should be communicated by the project manager.
Answers
C.
Refer to the resource management plan to find out if more business analysts may be assigned to process the requirements changes.
C.
Refer to the resource management plan to find out if more business analysts may be assigned to process the requirements changes.
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D.
Explain that distribution of important news can only be done using traceable communication methods.
D.
Explain that distribution of important news can only be done using traceable communication methods.
Answers
Suggested answer: B

A project team has run into an issue with a vendor who is known for a lack of quality. The project manager must ensure that the quality problem is addressed appropriately.

What should the project manager do to start the issue resolution process?

A.
Meet with the vendor and request corrective actions.
A.
Meet with the vendor and request corrective actions.
Answers
B.
Engage the test team to improve the quality.
B.
Engage the test team to improve the quality.
Answers
C.
Review the risk register and follow the response strategy.
C.
Review the risk register and follow the response strategy.
Answers
D.
Update the risk register and document any corrective actions.
D.
Update the risk register and document any corrective actions.
Answers
Suggested answer: A

The customer is reviewing the new reporting system and informs the project manager that one of the components in the printing module is not complete.

The project manager reviews the work breakdown structure (WBS) and confirms that the component is included.

What does the project manager need to do first?

A.
Ask the project team to conduct a quality audit of the printing module components.
A.
Ask the project team to conduct a quality audit of the printing module components.
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B.
Meet with the project team to understand the issue and define actions.
B.
Meet with the project team to understand the issue and define actions.
Answers
C.
Escalate this issue to the project sponsor immediately.
C.
Escalate this issue to the project sponsor immediately.
Answers
D.
Raise a change request to immediately implement the printing module component.
D.
Raise a change request to immediately implement the printing module component.
Answers
Suggested answer: B

After a performance review, a team member approaches the project manager and asks for feedback. The project manager mentions anecdotal inform about this team member being a positive team player and generally getting their work done on time, even though they have been late with work once or twice. The team member expresses frustration at not having better information included in the annual performance review.

What should the project manager do to prevent this frustration going forward?

A.
Request the human resource (HR) department to provide the key performance indicators (KPIs) that were defined for this project.
A.
Request the human resource (HR) department to provide the key performance indicators (KPIs) that were defined for this project.
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B.
Review the key performance indicators (KPIs) for this team member and remind the team member how they are determined.
B.
Review the key performance indicators (KPIs) for this team member and remind the team member how they are determined.
Answers
C.
Set team performance goals and explain how the team receives the same performance scores.
C.
Set team performance goals and explain how the team receives the same performance scores.
Answers
D.
Provide the team member with velocity tracking tools and explain how the team member can see and track performance.
D.
Provide the team member with velocity tracking tools and explain how the team member can see and track performance.
Answers
Suggested answer: B

A project manager is managing a project aimed at providing incremental deliveries to the market every three months. The team has been assigned, and the product backlog was created and prioritized by the product owner. After four iterations, the product owner escalates complaints to the CEO because the product does not meet the product owner's expectations.

What should the project manager have done to prevent this situation from happening?

A.
Reviewed the organizational process assets (OPAs) and lessons learned from similar projects
A.
Reviewed the organizational process assets (OPAs) and lessons learned from similar projects
Answers
B.
Performed risk management analysis during daily scrums
B.
Performed risk management analysis during daily scrums
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C.
Performed backlog grooming to ensure that acceptance criteria were being met
C.
Performed backlog grooming to ensure that acceptance criteria were being met
Answers
D.
Implemented sprint reviews with the product owner and retrospectives with the team to minimize gaps
D.
Implemented sprint reviews with the product owner and retrospectives with the team to minimize gaps
Answers
Suggested answer: D

In a project that will deliver a new product using new technology, the project team frequently discusses difficulties that may arise and possible strategies to address them. One team member sets up a meeting with the project manager to discuss their list of challenges and presents an extensive list of items that require continuous attention.

How should the project manager use this event to maximize the benefits to the stakeholders?

A.
Validate the list of challenges and act on the valid items according to the priority indicated.
A.
Validate the list of challenges and act on the valid items according to the priority indicated.
Answers
B.
Document the findings and update and redistribute the communications management plan.
B.
Document the findings and update and redistribute the communications management plan.
Answers
C.
Invite the team member to participate in the risk register and review the evaluation frequently.
C.
Invite the team member to participate in the risk register and review the evaluation frequently.
Answers
D.
Present the list of challenges to the steering committee to gain buy-in before starting the activities.
D.
Present the list of challenges to the steering committee to gain buy-in before starting the activities.
Answers
Suggested answer: C

A project manager is leading a project that is in the execution phase. During a team meeting, the project manager realizes that there are two team members who lack the technical skills required for some of the upcoming tasks.

What should the servant leader project manager do next?

A.
Recommend to the team members to upskill themselves on the requirements for the project.
A.
Recommend to the team members to upskill themselves on the requirements for the project.
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B.
Discuss with the human resource (HR) manager about the possibility of changing team members.
B.
Discuss with the human resource (HR) manager about the possibility of changing team members.
Answers
C.
Explore a training program that is within the project budget for the team members.
C.
Explore a training program that is within the project budget for the team members.
Answers
D.
Inform the sponsor about a possible delay due to the lack of skills in the team.
D.
Inform the sponsor about a possible delay due to the lack of skills in the team.
Answers
Suggested answer: C

A team has been working for two months and has consistently missed planned user stories. How should the project manager address this issue?

A.
Ensure the sprint size is appropriate for the iteration duration.
A.
Ensure the sprint size is appropriate for the iteration duration.
Answers
B.
Engage is recruiting a highly skilled resource to reinforce the skills.
B.
Engage is recruiting a highly skilled resource to reinforce the skills.
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C.
Promote changing the iteration duration in order to commit as planned.
C.
Promote changing the iteration duration in order to commit as planned.
Answers
D.
Consider using a reward system to encourage timely delivery.
D.
Consider using a reward system to encourage timely delivery.
Answers
Suggested answer: A

An agile project is running its fifth iteration out of 10. After the last retrospective, the team members realize that they had to work extra hours to deliver the committed work.

What should the project manager do?

A.
Ask the team to have a lower commitment for the next iteration.
A.
Ask the team to have a lower commitment for the next iteration.
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B.
Implement a checkpoint in the iteration to verify if the team is on track.
B.
Implement a checkpoint in the iteration to verify if the team is on track.
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C.
Ask for additional team members to maintain the velocity.
C.
Ask for additional team members to maintain the velocity.
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D.
Conduct a focused retrospective to help the team to discover the root cause.
D.
Conduct a focused retrospective to help the team to discover the root cause.
Answers
Suggested answer: D
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