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During project execution, the project manager observes lower velocity and a high volume of tasks in the testing queue. The project is using a hybrid approach and there are only a few sprints remaining.

What should the project manager do?

A.
Provide testing training to all the project team members.
A.
Provide testing training to all the project team members.
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B.
Add a new resource with testing skills to the team.
B.
Add a new resource with testing skills to the team.
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C.
Work with the team to understand and solve the issues.
C.
Work with the team to understand and solve the issues.
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D.
Increase the sprint duration so the testing can be completed.
D.
Increase the sprint duration so the testing can be completed.
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Suggested answer: C

While creating the work breakdown structure (WBS) with the team, the project manager highlights that the customer requested a proof of concept and will only continue the project based on the results of the proof of concept. A key team member insists that since this customer has a history of requesting proof of concepts and continuing with the projects, the team needs to plan for the whole project, not just the proof of concept.

What should the project manager do?

A.
Instruct the team member to continue with the current work.
A.
Instruct the team member to continue with the current work.
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B.
Evaluate the scope of work as described in the project charter.
B.
Evaluate the scope of work as described in the project charter.
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C.
Implement the 100% rule for creating the WBS.
C.
Implement the 100% rule for creating the WBS.
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D.
Validate with the team member, and create a WBS for the entire project.
D.
Validate with the team member, and create a WBS for the entire project.
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Suggested answer: B

A project is nearing completion. The contingency time has been consumed. To ensure that the final deliverables are achieved on time and within budget, the project manager has asked the team to follow a rigorous process. This is causing some resistance among the team members.

What should the project manager do to address the growing resistance?

A.
Describe to the team members how specific tools and techniques can be used to finish on time.
A.
Describe to the team members how specific tools and techniques can be used to finish on time.
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B.
Convince team members to use a specific methodology to complete the project on time.
B.
Convince team members to use a specific methodology to complete the project on time.
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C.
Crash the project schedule and ask project team members to work overtime to meet the new timeline.
C.
Crash the project schedule and ask project team members to work overtime to meet the new timeline.
Answers
D.
Motivate project team members by offering incentives to complete the project on time.
D.
Motivate project team members by offering incentives to complete the project on time.
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Suggested answer: A

During project completion, a project manager receives a request from the customer for a reduced cost of goods. The customer's request will affect the sales department's budget and forecast.

In order to reach a consensus and have a successful project completion, what should the project manager do first?

A.
Initiate a change request to accommodate the revised cost of goods.
A.
Initiate a change request to accommodate the revised cost of goods.
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B.
Identify and satisfy both parties' underlying wants.
B.
Identify and satisfy both parties' underlying wants.
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C.
Analyze the bounds of the negotiation for agreement with both parties.
C.
Analyze the bounds of the negotiation for agreement with both parties.
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D.
Comply with the customer's request to achieve the project mandate.
D.
Comply with the customer's request to achieve the project mandate.
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Suggested answer: C

A customer calls the project manager to express concern about a project team member who has been making changes within the live environment without approval. The team member mentioned that the customer called and asked them to make the changes.

What should the project manager do next?

A.
Organize a meeting to mediate the relationship between the customer and the team member to ensure no feelings are hurt.
A.
Organize a meeting to mediate the relationship between the customer and the team member to ensure no feelings are hurt.
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B.
Explain to the customer that the team member was just trying to help and the changes can be reverted if necessary.
B.
Explain to the customer that the team member was just trying to help and the changes can be reverted if necessary.
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C.
Ask the customer to email all requests directly to you and you will ensure they are actioned by the correct team member.
C.
Ask the customer to email all requests directly to you and you will ensure they are actioned by the correct team member.
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D.
Reinforce the value of documenting and approving all change requests and ask the customer to issue these through the agreed channels.
D.
Reinforce the value of documenting and approving all change requests and ask the customer to issue these through the agreed channels.
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Suggested answer: D

A project manager is leading a project when a major crisis suddenly causes an economic downturn, which may threaten the project outcome. What should the project manager do?

A.
Update the project charter and benefits management plan with the current realities.
A.
Update the project charter and benefits management plan with the current realities.
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B.
Create a proposal suggesting that the project sponsor terminate the project.
B.
Create a proposal suggesting that the project sponsor terminate the project.
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C.
Reallocate some project resources to other assignments in the organization.
C.
Reallocate some project resources to other assignments in the organization.
Answers
D.
Document the new risks in the project benefits management plan and risk management plan.
D.
Document the new risks in the project benefits management plan and risk management plan.
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Suggested answer: D

A project manager is preparing to start a new project in which the team members are distributed geographically across different countries. The project manager is using the communications management plan to engage the team members and find a communication method that suits everyone.

How should the project manager continually evaluate the effectiveness of the virtual team's engagement?

A.
Hold meetings in accordance with the team members' preferences and availability.
A.
Hold meetings in accordance with the team members' preferences and availability.
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B.
Collect feedback from the team to discuss alternatives to enhance the communication.
B.
Collect feedback from the team to discuss alternatives to enhance the communication.
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C.
Conduct individual meetings to create a trusting environment with team members.
C.
Conduct individual meetings to create a trusting environment with team members.
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D.
Establish periodic face-to-face meetings and address the communication topic.
D.
Establish periodic face-to-face meetings and address the communication topic.
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Suggested answer: B

A project manager had to schedule additional planning sessions to add requirements from an international stakeholder. The stakeholder expressed concern about the product not meeting the client's needs.

Which factor should the project manager have considered when developing the product?

A.
Responsibility matrix
A.
Responsibility matrix
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B.
Stakeholder's location
B.
Stakeholder's location
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C.
Availability of resources
C.
Availability of resources
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D.
Stakeholder's needs
D.
Stakeholder's needs
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Suggested answer: D

A consultancy firm is finally selected and contracted for a project following an extensive and competitive procurement process. A few months into project execution, the client asks the project manager why the consultant is contracted for only 18 months instead of the full 32-month-long project. The project manager will need to carry out an unplanned second bidding process to ensure services are in place until the end of the project.

What should the project manager have done to prevent this?

A.
Developed a detailed, phased procurement management plan including all activities required and had the client approve it.
A.
Developed a detailed, phased procurement management plan including all activities required and had the client approve it.
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B.
Included the client in all negotiation phases with the consultancy to obtain their advanced approval before signing the contract.
B.
Included the client in all negotiation phases with the consultancy to obtain their advanced approval before signing the contract.
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C.
Agreed beforehand with the client on the frequency of reporting on the status of the procurement activities within the project.
C.
Agreed beforehand with the client on the frequency of reporting on the status of the procurement activities within the project.
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D.
Prepared and negotiated a second contract with the consultancy firm for the remaining 14 months after the first contract signature.
D.
Prepared and negotiated a second contract with the consultancy firm for the remaining 14 months after the first contract signature.
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Suggested answer: A

A project team is prioritizing the creation of project artifacts and enforcing it rigidly, while they face issues with delays in deliverables. How should the project manager respond?

A.
Advise the team that solely focusing on artifacts will not produce successful project deliverables.
A.
Advise the team that solely focusing on artifacts will not produce successful project deliverables.
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B.
Implement stricter controls so that project artifact creation is given the utmost importance.
B.
Implement stricter controls so that project artifact creation is given the utmost importance.
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C.
Recognize the team's efforts for documenting artifacts and motivate them with an incentive mechanism.
C.
Recognize the team's efforts for documenting artifacts and motivate them with an incentive mechanism.
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D.
Facilitate the implementation of an automated tool for the team to manage project artifacts.
D.
Facilitate the implementation of an automated tool for the team to manage project artifacts.
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Suggested answer: A
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