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ServiceNow CSA Practice Test - Questions Answers, Page 17

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Question 161

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What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Task Escalation Clock
Task Escalation Clock
Service Level Agreements
Service Level Agreements
Inactivity Monitor
Inactivity Monitor
Response Time Clock
Response Time Clock
Business Time Remaining
Business Time Remaining
Suggested answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/tasktable/reference/r_ToolsForDrivingTasks.html#:~:text=Service%20level%20agreements%20can%20track,completed%20within%20an%20allotted%20time.&text=Inactivity%20monitors%20ensure%20that%20tasks,a%20predefined%20period%20of%20time

asked 23/09/2024
Charles Smith
28 questions

Question 162

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What is a quick way to create a report from a list view?

Click on filter breadcrumb, drag and drop on the Report > Create New module
Click on filter breadcrumb, drag and drop on the Report > Create New module
Click Funnel, define filter conditions, click Create Report
Click Funnel, define filter conditions, click Create Report
Click Context Menu, select Create Report
Click Context Menu, select Create Report
Apply filter, right click on column header, select Bar Chart
Apply filter, right click on column header, select Bar Chart
Apply filter, right click on column header, select Create Report
Apply filter, right click on column header, select Create Report
Suggested answer: B

Explanation:

Reference: https://ut.service-now.com/sp?id=kb_article&number=KB0014148

asked 23/09/2024
Sergiu Anton
33 questions

Question 163

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What import utility do you use when the field names on the import set match the name of the fields on the Target table?

Schema Mapping
Schema Mapping
Automatic Mapping
Automatic Mapping
Mapping Assist
Mapping Assist
Mapping Dashboard
Mapping Dashboard
Suggested answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/script/serverscripting/concept/c_MappingOptions.html

asked 23/09/2024
Georgescu Andrei
39 questions

Question 164

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As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

Knowledge
Knowledge
ServiceNow Wiki
ServiceNow Wiki
Knowledge Now
Knowledge Now
SharePoint
SharePoint
Stack Overflow
Stack Overflow
Suggested answer: A

Explanation:

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260

asked 23/09/2024
Ghalem benhameurlaine
31 questions

Question 165

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A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Have them clear their cache.
Have them clear their cache.
Have them use the gear icon to set the employee’s time zone.
Have them use the gear icon to set the employee’s time zone.
Recommend they use Chrome, instead of Explorer.
Recommend they use Chrome, instead of Explorer.
Use the system properties to correct the instance’s time zone.
Use the system properties to correct the instance’s time zone.
Have them correct the time zone on their computer.
Have them correct the time zone on their computer.
Suggested answer: E

Explanation:

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659171

asked 23/09/2024
B Erol
57 questions

Question 166

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What are three security modules often used by the System Administrator? (Choose three.)

System Properties > Security
System Properties > Security
Utilities > Migrate Security
Utilities > Migrate Security
System Security > Security
System Security > Security
Self-Service > My Access
Self-Service > My Access
System Security > Access Control (ACL)
System Security > Access Control (ACL)
Password Management > Security Questions
Password Management > Security Questions
System Security > High Security Settings
System Security > High Security Settings
Suggested answer: A, E, G

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/security/reference/r_GeneralSecuritySettings.html

asked 23/09/2024
Glen Makhuvele
36 questions

Question 167

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When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

Make sure the latest flows are activated.
Make sure the latest flows are activated.
Use the instance Incognito setting to quickly toggle between requester and approver.
Use the instance Incognito setting to quickly toggle between requester and approver.
Impersonate the requester to ensure the form works.
Impersonate the requester to ensure the form works.
Make sure the requester's user record has a manager specified.
Make sure the requester's user record has a manager specified.
Create and select your Testing Update Set, before starting the test cases.
Create and select your Testing Update Set, before starting the test cases.
Use your Admin account, so you can approve the items quickly.
Use your Admin account, so you can approve the items quickly.
Suggested answer: D, E, F
asked 23/09/2024
Jason Smith
36 questions

Question 168

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What is a no-code approach to control the mandatory or read-only state of a form field?

UI Action
UI Action
Client Script
Client Script
UI Script
UI Script
UI RuIe
UI RuIe
UI Policy
UI Policy
Suggested answer: E

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/field-administration/concept/c_DataPolicy.html

asked 23/09/2024
Martin Stoyanov
50 questions

Question 169

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When moving multiple update sets at one time, what might you do to facilitate the move?

Batch
Batch
Verify
Verify
Test
Test
Preview
Preview
Suggested answer: A

Explanation:


asked 23/09/2024
Vincent Cham
31 questions

Question 170

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What is specified in an Access Control rule?

Groups, Conditional Expressions and Workflows
Groups, Conditional Expressions and Workflows
Table Schema, CRUD, and User Authentication
Table Schema, CRUD, and User Authentication
Object and Operation being secured; Permissions required to access the object
Object and Operation being secured; Permissions required to access the object
security_admin
security_admin
Suggested answer: C

Explanation:

Reference: https://www.servicenowelite.com/blog/2019/10/2/accesscontrols#:~:text=An%20instance%20uses%20access%20control,object%20and%20operation%20being%20secured

asked 23/09/2024
Amir Trujillo
38 questions
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